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Field Technician
4 weeks ago
Great Opportunity - Field Technician - Groton/New London, CT
Job Details:
Job Class: FE 3
Is this contract to hire/possible extension? Temp to perm possible
Shift start time and end time? Mon Fri, 8a to 5p
Driving or Non-Driving? Non-Driving but may have to drive between sites
Duration: 12 months - possible extension if needed
Targeted Start date: ASAP
Job Responsibilities:
- Computer hardware set up, basic hardware and software troubleshooting stills
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products. Supports Core, server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs, networks, servers and client approved applications
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
Job Description:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products
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