IT Support Technician

2 months ago

Groton, United States Tekwissenllc Full time

**Additional Information**:

- Work Address: Groton/New London, CT area ; exact location was not provided as this is a government site.
- Is this contract to hire/possible extension? Temp to perm possible
- Shift start time and end time? Mon - Fri, 8a to 5p
- Driving or Non-Driving? Non-Driving but may have to drive between sites
- Duration: 12 months - possible extension if needed
- Targeted Start date: ASAP
- 1-3-year computer support experience, basic hardware and software skills.
- Good work ethic, good organizational skills
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

**Responsibilities**:

- Computer hardware set up, basic hardware and software troubleshooting stills
- Provides support for software, hardware and networking support for desktops, laptops and servers.
- Provides maintenance and support on legacy products. Supports Core, server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software, networks, servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

**Job Types**: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Application Question(s):

- How many years’ experience do you have with computer hardware set up?
- How many years’ experience do you have with basic hardware troubleshooting experience?
- How many years’ experience do you have with basic software troubleshooting experience?
- Do you have an A+ Certification?
- Are you fully vaccinated?

Work Location: In person

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