Call Center Coordinator
1 month ago
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions and Accountabilities of the Job
Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
Raises concerns in an appropriate manner and according to policy.
Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.
Responsible for coordination of benefits when more than one insurance carrier is used.
Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.
Trained to assist multiple locations within the consortium.
Takes messages that are clear and concise.
Demonstrates exceptional phone etiquette.
Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.
Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.
Schedule appointments for patients calling from multiple locations in Southeast Alaska.
Other duties as assigned by the supervisor.
Physical Demands
Sitting for long periods of time.
Work Environment
Fast-paced.
Additional Details:
Education, Certifications, and Licenses Required
High school diploma or equivalent. Certificate of Healthcare Access Associate (CHAA) within 1 year of hire.Experience Required
2 years of office experience or 1 year of medical office experience required. 1 year of call center or medical office experience preferred.Knowledge of
Customer service General office functions, office equipment, and computer applicationsSkills in
Working independently. Excellent interpersonal, verbal, and written communication.Ability to
Prioritize work and multi-task in a fast-paced office setting with many interruptions Devise effective motivational techniques to improve the performance of their teammates Self-start and willingness to learn Read and comprehend complex instructions, correspondence, and memos Demonstrate time-management, organizational, and customer service skills Work flexible hours with limited unplanned absence Meet the physical and mental demands to successfully perform the essential duties of this job with or without reasonable accommodationPosition Information:
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