Client Success Manager

1 month ago

New York, United States WTW Full time

Are you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in North America. This role offers you the chance to make a significant impact by managing and enhancing the experience of our Reward Data Intelligence clients, forging lasting relationships with both new and existing clients by truly understanding their business needs and challenges. You'll act as a trusted advisor, making a real difference in their strategic direction.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

What You'll Do:

Champion Client Engagement: Use your exceptional interpersonal skills to keep clients engaged, ensuring they receive maximum value from our solutions. Your efforts will directly influence client satisfaction and retention.

Expand Business Opportunities: With your deep understanding of compensation challenges and industry dynamics, you'll have the opportunity to introduce clients to additional WTW products and services that can benefit their business, helping them achieve more.

Collaborate and Innovate: Work closely with internal teams across WTW to brainstorm solutions, enhance service delivery, and continuously improve our product offerings based on client feedback.

Drive Client Success: Manage your own portfolio of accounts and ensure high levels of client satisfaction.

Securing Global Data Agreement Renewals:  maximize renewalsthrough implementing a frequent and thoughtful communication strategy, identifying and addressing renewal risks in early stages.

Deliver Exceptional Service: Exceed client expectations by providing responsive, considerate, and effective support, turning every client interaction into a delightful experience.

Identify Expansion Opportunities: Proactively explore and identify opportunities for growth within your assigned accounts, both through upselling our solutions and cross-selling into adjacent practices.]

Manage the global participation process:   A critical component of the client experience and the development of our market leading compensation databases

Provide guidance on with job matching, data submission, data queries and interpretive/utilization assistance 

Industry Team Engagement:  Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration

Training and Enablement: Conduct targeted training sessions and demos in our client facing online tools for clients and consultants

Key Metrics

Renewal retention rate Upsell of related products and services Client data participation 

Top Competencies Required

Focusing on Clients Driving Excellence Influencing Stakeholders Working in Teams Business Acumen Sales Mindset

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