Client Success Manager
2 weeks ago
We are looking for a talented Client Success Manager to join our New York office and change the world of advertising together, as we are developing privacy-first context-based technology to push the boundaries of cookie-less advertising.
WHO WE ARE:
Seedtag is the leading Contextual Advertising Platform. Our proprietary, machine learning-based technology provides human-like understanding of the content in the web, the highest level of brand safety in the industry and unmatched cookieless targeting capabilities.
We engage with the market on both demand and supply side to create, activate and launch high-quality advertising campaigns at scale. We are committed to creating a more beautiful, respectful and engaging way to do advertising.
If you are interested in joining one of the fastest growing companies in Europe and work on massive scalability challenges, this is the place for you.
KEY FIGURES
2014 · Founded by two ex-Googlers
2021 · Fundraising round of 40M⬠& +10 countries & +230 Seedtaggers
2022 · Fundraising round of 250M⬠+ expansion into the U.S market
2023 · Expansion into 15 countries + 500 Seedtaggers
YOUR CHALLENGE:
By providing exceptional service from a customerâs very first touch point through to activation and post-campaign analysis, Seedtag aims to provide a pain-free launch process, watchful stewardship, unparalleled insights during flight and a solutions-oriented analysis that optimizes toward client KPIsand outcomes. With thorough measurement and reporting to demonstrate the power of our platform including custom recommendations on how a clientâs strategy can evolve and improve, the Client Success Manager will become the trusted, consultative partner of brands and agencies looking to leverage cookie-less, privacy-first contextual solutions that drive measurable results.
Strategic Campaign Design:
Develop strategies, including upselling approaches, to enhance campaign performance (e.g., new products, channels, audience targeting)Be in contact with clients in the political field and indie agenciesCampaign Execution:
Initiate and implement client campaigns in alignment with agreed-upon timelines and budgets, collaborating with the Ad Operations teamClient Communication:
Respond to client inquiries promptly and coordinate internal responsesEnsure timely communication of any changes or issues affecting client campaignsPerformance Tracking and Metrics:
Track pod retention rate and campaign success metrics, aiming for >90% KPI attainmentAchieve Quarterly Incremental Revenue Goals for key accounts within the responsibilityReporting and Insights:
Provide clients with regular campaign performance reports based on their preferences (e.g., weekly, monthly)Conduct post-campaign analysis within one week to identify areas for improvementIssue Resolution and Escalation:
Monitor campaign performance regularly, making necessary adjustments in partnershipEscalate unresolved issues to senior management or Adops, summarizing problems and attempted solutions clearlyTeam Collaboration:
Hold regular team meetings with stakeholders to discuss client accounts, share updates, and collaborate on strategiesTool's Utilization:
Leverage internal tools (e.g., Salesforce, Slack, Jira) for efficient internal communication and task managementCustomer Satisfaction:
Maintain a high customer satisfaction score by delivering professional and effective client servicesYOU WILL SUCCEED IN THIS ROLE IF:
You have 3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internshipsYou understand key consumer trends with a focus on digital advertising, privacy and programmaticYou excel at building strong relationships with clients, with communication skills being one of your top attributesYou are proficient in English with excellent business writing skills in email and deck formatYou have an eye for design and can build visually appealing presentations from scratchYou have strong relationships at key agencies and clientsSEEDTAG BENEFITS:
ð Key moment to join Seedtag in terms of growth and opportunities
ð¸ High-performance tier salary for excellent compensation
ð¯ One Seedtag: Work for a month from any of our open offices with travel and stay paid if youâre a top performer (think of Brazil, Mexico... ðï¸)
ð Paid travels to our HQ in Madrid to work p2p with your squad members
â Real flexible schedule to balance work and personal life
ðï¸ A harassment-free, supportive and safe environment to ensure the healthiest and friendliest professional experience fostering diversity at all levels
ð¬ð§ ðªð¸ ð«ð· Optional company-paid English, French and/or Spanish courses
ð Access to learning opportunities (learning & development budget) and Odilo online academy, where you can learn as much as you want
ð» We love what we do, but we also love having fun. We have many team activities you can join and enjoy with your colleagues
OUR DNA:
We are an AdTech family where innovative ideas and new ways to do things are welcome, we reject "thatâs the way itâs always been done". In Seedtag you can find an energetic, fresh workplace, multicultural work environment where our members are from different countries from Europe, LATAM and so many more, where you will have the chance to impact directly on the company results. Seedtag DNA is unique from the very beginning, we celebrate and embrace diversity, also we want all our members (They, he or she) to feel at home, all of the human differences are welcome.
Want to be a Seedtagger? Then send us your CV, we are waiting for it
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