Workforce Management System Administrator II

1 month ago

Seattle, United States Amazon.com Services LLC Full time
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and tools. In addition, the WFM System Admin will partner closely with other teams to deliver mission critical initiatives, while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving, attention to detail, and delivering high quality results on time.

Key job responsibilities
- Responsible for the ongoing support, user training and maintenance of our global Workforce Management systems and tools.
- Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
- Evaluate and Advise partners to develop Forecast Groups, Staff Groups and Routing Sets to improve utilization and business efficiency.
- Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
- Respond to reported issues, requests & inquiries of a problematic technical or functional nature, and suggest or deploy fixes and enhancements.
- Setup user access to systems and/or services.
- Creates and updates profiles, permissions, and maintains user accounts.
- Drafts and maintains internal communications policies and procedures.
- Participate in cross-functional activities such as requirements gathering, review and user acceptance testing.
- Works with internal IT support teams and vendor technical support, as needed.
- 24-hour on-call rotation support will require nights and weekends.
- Occasional business travel and travel to other company facilities will be required.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS

- 3+ years of program or project management experience

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- 2+ years experience in a Workforce Management Administrator position, or 5+ years of relevant WFM user experience (Forecasting, Scheduling, Real Time Management) required, preferably with Aspect WFM.
- Bachelor's degree preferred in information systems, statistics, or related field, or relevant experience.
- Project management experience.
- Excellent oral and written communication skills are required in order to provide appropriate customer support and interaction.
- Experience with backend tables in WFM solutions, preferably with Aspect WFM.
- Strong quantitative and analytical skills; experience with advanced use of Excel and using statistical analysis applications, i.e. SQL/Oracle.

  • Administrator II

    2 weeks ago

    Seattle, Washington, United States King County Full time

    Summary Learn how Metro connects you with what matters This recruitment is open to King County employees and the general public.King County Metro Transit's Facilities Division has an exciting opportunity for an Administrator II. King County Metro's Transit Facilities Division is searching for a self-motivated individual with good judgment, an eye for...

  • Systems Administrator II

    1 month ago

    Seattle, United States Expeditors International Full time

    **Systems Administrator II (UNIX and Azure) - IS Customer Experience** * 1015 3rd Ave, Seattle, WA 98104, USA * Full-time **Company Description** *"We're not in the shipping business; we're in the information business."* -Peter Rose, Expeditors Founder At the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of...

  • Systems Administrator II

    4 days ago

    Seattle, United States Expeditors International Full time

    **Systems Administrator II (UNIX and Azure) - IS Customer Experience** * 1015 3rd Ave, Seattle, WA 98104, USA * Full-time **Company Description** *"We're not in the shipping business; we're in the information business."* -Peter Rose, Expeditors Founder At the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of...

  • Peoplesoft System

    2 weeks ago

    Seattle, United States ADPMN Inc Full time

    Job Description Job Description Role:Peoplesoft System & Security Administrator Location: Seattle, Washington, 3 Days Hybrid Duration: 10 Months Job Description - This role will be responsible for supporting system administration and security functions within PeopleSoft. The role will primarily focus on production support to maintain the integrity of our...

  • Peoplesoft System

    1 month ago

    Seattle, United States ADPMN INC Full time

    Job DescriptionJob DescriptionRole:Peoplesoft System & Security AdministratorLocation: Seattle, Washington, 3 Days HybridDuration: 10 MonthsJob Description -This role will be responsible for supporting system administration and security functions within PeopleSoft.The role will primarily focus on production support to maintain the integrity of our existing...

  • Peoplesoft System

    2 weeks ago

    Seattle, United States ADPMN INC Full time

    Job DescriptionJob DescriptionRole:Peoplesoft System & Security AdministratorLocation: Seattle, Washington, 3 Days HybridDuration: 10 MonthsJob Description -This role will be responsible for supporting system administration and security functions within PeopleSoft.The role will primarily focus on production support to maintain the integrity of our existing...

  • Claims Officer II

    2 weeks ago

    Seattle, United States King County Full time

    Summary The Department of Human Resources,  (CESD) seeks a knowledgeable and customer-focused Claims Officer II to join the  where the number one priority is the health and safety of King County employees. This recruitment will be used to fill one immediate career service vacancy and to create an eligibility pool to fill additional career service and...

  • Learning Management System Administrator

    4 weeks ago

    Seattle, United States Motion Recruitment Full time

    Our client is seeking a motivated Learning Management System (LMS) Administrator. Location: Seattle, WA (3 days onsite rest remote) Duration: 12 Months Contract Position Summary: The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS)....

  • Learning Management System Administrator

    2 months ago

    Seattle, United States Motion Recruitment Full time

    Our client is seeking a motivated Learning Management System (LMS) Administrator.Location: Seattle, WA (3 days onsite rest remote)Duration: 12 Months ContractPosition Summary:The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS).Top...

  • Learning Management System Administrator

    4 weeks ago

    Seattle, United States TSR Consulting Full time

    Our client, a leading Pharmaceutical company is hiring a Learning Management System (LMS) Administrator on a long-term Contract basis. Location: Seattle, WA onsite ( Local candidates only) Rate type: W2 only Job ID #: 79122 Position Summary: The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control...

  • Learning Management System Administrator

    2 months ago

    Seattle, United States Motion Recruitment Full time

    Our client is seeking a motivated Learning Management System (LMS) Administrator.Location: Seattle, WA (3 days onsite rest remote)Duration: 12 Months ContractPosition Summary:The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS).Top...

  • Learning Management System Administrator

    1 month ago

    Seattle, United States Motion Recruitment Full time

    Our client is seeking a motivated Learning Management System (LMS) Administrator.Location: Seattle, WA (3 days onsite rest remote)Duration: 12 Months ContractPosition Summary:The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS).Top...

  • Claims Officer II

    2 weeks ago

    Seattle, Washington, United States King County Full time

    Summary The Department of Human Resources, (CESD) seeks a knowledgeable and customer-focused Claims Officer II to join the where the number one priority is the health and safety of King County employees. This recruitment will be used to fill one immediate career service vacancy and to create an eligibility pool to fill additional career service and...

  • Learning Management System Administrator

    1 month ago

    Seattle, United States TSR Consulting Services, Inc. Full time

    Our client, a leading Pharmaceutical company is hiring a Learning Management System (LMS) Administrator on a long-term Contract basis.Location: Seattle, WA onsite ( Local candidates only) Rate type: W2 only Job ID #: 79122Position Summary:The Learning Management System (LMS) Administrator will manage andcoordinate training events and record and control...

  • Learning Management System Administrator

    2 months ago

    Seattle, United States TSR Consulting Full time

    Our client, a leading Pharmaceutical company is hiring a Learning Management System (LMS) Administrator on a long-term Contract basis. Location: Seattle, WA onsite ( Local candidates only) Rate type: W2 only Job ID #: 79122 Position Summary: The Learning Management System (LMS) Administrator will manage and coordinate training events and record and...

  • Learning Management System Administrator

    2 months ago

    Seattle, United States TSR Consulting Services, Inc. Full time

    Our client, a leading Pharmaceutical company is hiring a Learning Management System (LMS) Administrator on a long-term Contract basis.Location: Seattle, WA onsite ( Local candidates only) Rate type: W2 only Job ID #: 79122Position Summary:The Learning Management System (LMS) Administrator will manage andcoordinate training events and record and control...

  • Learning Management System Administrator

    4 weeks ago

    Seattle, United States TSR Consulting Services, Inc. Full time

    Our client, a leading Pharmaceutical company is hiring a Learning Management System (LMS) Administrator on a long-term Contract basis.Location: Seattle, WA onsite ( Local candidates only) Rate type: W2 only Job ID #: 79122Position Summary:The Learning Management System (LMS) Administrator will manage andcoordinate training events and record and control...

  • Systems Engineer II

    3 weeks ago

    Seattle, United States iSoftTek Solutions Inc Full time

    Job Title: Systems Engineer II  Location: Seattle, WA, 98109  Duration: 6 Months    Job Type: Contract – W2    Work Type: Onsite   Note: Please don’t share your resumes if you are on CPT, OPT & H1b   Job Description:   •         In-depth knowledge of & experience deploying and operating Windows and Linux. ...

  • Administrative Assistant II

    1 day ago

    Seattle, Washington, United States Alaska Airlines Full time

    Company: Alaska Airlines The Team: Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational...

  • mgr engineer

    3 weeks ago

    Seattle, United States Starbucks Full time

    Job Summary and Mission  At Starbucks, our mission is to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities. We are looking for a strong...