Automotive Service Advisor

3 weeks ago

McDonough, United States Main Street Auto Full time
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance


We are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

Responsibilities:

1. Customer Interaction:
   - Greet customers and provide a warm, friendly, and professional atmosphere.
   - Act as the main point of contact for customers, understanding their concerns and requirements.
   - Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

2. Service Coordination:
   - Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.
   - Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.
   - Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

3. Cost Estimation and Approval:
   - Prepare accurate and detailed cost estimates for parts, labor, and additional services required.
   - Explain cost estimates to customers, providing clear and understandable explanations.
   - Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

4. Repair Order Management:
   - Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.
   - Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.
   - Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

5. Customer Satisfaction:
   - Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.
   - Handle customer complaints professionally and escalate as necessary to resolve them effectively.
   - Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:

- High school diploma or equivalent (additional automotive education or certification is a plus).
- Proven experience as a Service Advisor in the automotive industry or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
- Strong organizational and time management abilities to handle multiple tasks efficiently.
- Sound technical knowledge of automotive systems and repairs.
- Proficient computer skills and familiarity with automotive software and systems.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

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