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Call Center Associate I

2 months ago


Atlanta, United States TicketNetwork Full time

This position requires

employees to act as the first line of contact for the inbound customer support enquiries via phone calls and emails from clients, as well as for the incoming inquiries for the Back of house team. The position also acts as a bridge between supplying partners and clients, using phone outreach to clarify and troubleshoot client issues. This position will also be involved in email communication to better service clients.

Primary Responsibilities:

Fielding inbound support calls and emails, with the intent of resolving all first level support. Contacting supply teams via telephone to discuss and confirm delivery details, and updates. Relaying delivery information to clients Acting as a liaison via internal chats and email communications between retail clients and the Fulfillment Team Fields inbound support calls for partner sites Troubleshooting and answering general questions related to client ticket requests Contacts Broker partners via telephone to discuss and confirm delivery details, and updates Coordinates delivery updates with clients Communicates with other internal departments as necessary Other tasks as assigned by management Position Requirements

Required Experience

At least one year of experience working in a high volume call center job. At least one year of experience in a professional customer service position

Other Requirements

This position is 100% remote. Candidates must have a home office setup to be able to work remotely.

Shift

100% remote Full time At least one weekend day (Saturday or Sunday) required Second shifts available Full-Time/Part-Time Full-Time Shift Various Shifts Division TicketNetwork, Inc. Exempt/Non-Exempt Non-Exempt Req Number CON-24-00029 Location Georgia - TN EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.