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Patient Care Technician II
4 months ago
The Patient Care Technician II (PCT II) is a role dedicated to ensuring the patient has an exceptional patient care experience while in our center by meeting all patient needs. The PCT II will assist the technologist through smooth patient transitions and continuously engaging with the patient on exam expectations and wait times. The PCT II will assist the patient with any incomplete clinical pre-screening forms or consents and conduct the clinical history interview in preparation for the technologist’s final review. The position will perform advanced clinical screening interviews specific to CT, MRI, and Nuclear Medicine examinations for technologist review. In addition, the PCT II will contact the referring provider office to obtain updated orders, clarify orders, and determine when a new order is required. The PCT II must ensure patients are notified when prep/exam details have changed prior to the exam’s scheduled date. The PCT II is responsible for requesting and validating the patient’s prior reports and images, and ensuring the clinical review has been conducted in a timely manner, prior to the patient’s exam. Miscellaneous duties include: stocking the changing rooms, tech supplies etc.
Essential Functions
1. Performs detailed clinical screening of CT, MRI, and Nuclear Medicine patients for technologist review. Informs technologist of any contraindicated responses that could interfere with patient safety.
2. Assists patients with securing valuables and changing into proper attire for the examination.
3. Prepares room and non-sterile trays as needed to assist technologists/radiologist.
4. Ensures safety procedures are followed at all times in all security zones of the Center.
5. Supports the technologists in preparing patients for the exam, helping patients on and off the imaging table, and escorting them back to the lobby or suitable waiting area.
6. Assists with the Priors Management Grid (receiving and validating priors). Obtains, imports, and validates prior outside studies.
7. Prepares images and paperwork to be sent for interpretation. Sends images through the PACS system to the appropriate location as needed.
8. Contacts referring provider office to obtain updated order and to clarify orders when needed.
9. Collaborates with the Patient Scheduling Coordinator when there is a change in exam/prep for the scheduled patient.
10. Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Communication Proficiency.
2. Customer/Client Focus.
3. Ethical Conduct.
4. Time Management.
5. Flexibility.
6. Technical Capacity.
Supervisory Responsibilities
This position has no supervision responsibilities.
Work Environment
This job operates in an environmentally controlled outpatient clinical environment. Potentialexposure to radiation, which is minimized by the use of Personal Protective Equipment. Possible exposure to bodily fluids, communicable diseases, toxic substances, ionizing radiation and other conditions common to a medical office environment. Often requires work in cool, dimly lighted rooms.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands andfingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
One plus year of administrative experience in a healthcare environment – radiology preferred Detail oriented, self-motivated, a problem solver and a team player Ability to navigate multiple computer screens and browsers quickly and accurately Ability to excel in a very fast-pace team environment Ability to continuously “exceed” company and customer expectation Strong communication skills & professional demeanorEducation/Certifications:
Minimum of High School diploma or equivalent (GED) – continuing education preferred Active CPR certification Phlebotomy and/or Medical Assistant training is desired.Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision’s Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties maybe assigned as needed by supervision.
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
Health Benefits: Medical/Dental/Vision/Life Insurance Company Matched 401k Plan Employee Stock Ownership Plan Paid Time Off + Paid Holidays Employee Assistance ProgramOSHA Exposure Rating: 2
It is reasonably anticipated SOME employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Health Images is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected
by application federal, state or local law.
