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Business Systems Analyst

4 months ago


Orlando, United States OUC Full time

, an industry leader and the second largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Business Systems Analyst to join the Customer Experience & Sales division.

We are looking for an analytical professional with a talent for writing business and functional requirements to serve as a product subject matter specialist and provide support to business stakeholders on relevant information systems and technologies.

In this role, you will be responsible to conduct thorough documentation of business requirements, support, coordinate, and perform user acceptance testing on system enhancements, and research specific system behaviors when challenged by clients and employees.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. to learn more about what we do.

The ideal candidate will have:

Bachelor’s degree in Information Technology, Computer Science, Industrial System Engineering or other related field of study from an accredited college or university. In lieu of a degree, equivalent combination of education and experience may be substitutable; Minimum of three (3) years of experience in analyzing business systems and/or technologies that encompasses planning, facilitating, eliciting, documenting, and managing business requirements to include one (1) year of integrated corporate application testing, configuration, implementation, and user documentation. Project management experience Experience with CC&B, MDM, Web, IVR, Customer facing technologies, and User acceptance testing.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

Competitive compensation Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account Paid vacation, holidays, and sick time Educational and Professional assistance programs; Paid Memberships in Professional Associations Access to workout facilities at each location Paid Conference and Training Opportunities Free downtown parking Hybrid work schedule

Salary Range: $72, to $90, yearly commensurate with experience.

Location: “The Greenest Building in Downtown”- , 100 W. Anderson St., Orlando, FL 32801

Please see below a complete Job description for this position.

Job Purpose:

Serves as a product subject matter specialist and providing support to business stakeholders on relevant information systems and technologies. Conducts thorough documentation of business requirements, supports, coordinates and performs user acceptance testing on system enhancements, and researches specific system behaviors when challenged by clients and employees; explains designed behaviors, acts as a champion for enhancements when appropriate, serves as a point of contact and works closely with IT teams (including developers and product managers) to resolve issues reported by the business or customers.

Primary Functions:

Accurately respond to system behavior and functionality through application of technical knowledge across customer facing, Meter to Cash, and/or other business systems ( Customer Care & Billing, Meter Data Management, IVR, etc.); Provide consultative support, recommendations, and guidance on related systems and integrations to leaders and end users; Collaborate with IT and business stakeholders to identify, document and communicate business needs; Document business requirements and validate technical requirements; Actively participate in discovery sessions, solution definition, requirement gathering sessions and walkthroughs; Provide input to the application development teams on design/configuration of the application in order to support business requirements; Plan, facilitate and execute user acceptance testing (UAT) on customer facing projects and enhancements; Produce consistent, timely and high quality work product documentation including business requirements, specifications, process flows, mock-ups and wireframes; Investigate system-related issues reported by the business, determine and communicate business impact, collaborate with other areas of the business and IT to determine root cause and recommended solution; Analyze a variety of operational data/reports and business processes, with an emphasis on systems impacts; identify related trends and propose solutions; Participate in weekly meetings for planning and production releases; Solve problems using critical and analytical thinking; Perform other duties as assigned.

Technical Requirements:

Working knowledge of all, but not limited to, the following:Software testing methodologies;Traditional Waterfall SDLC and Agile/or Lean methodologies;Related software, including:Customer Information System (, Customer Care and Billing, preferred)Meter Data Management (preferred);Automation and scripting software;Contact Center software;Databases and writing SQL custom queries;Proficiency in wide range of appropriate tools: Word, Excel, PowerPoint, MS Project, MS Visio & Adobe Acrobat, document management and sharing (SharePoint,), etc.; Familiarity with the following:System integration for CRM ( Salesforce) and other software applications Ability to:Understand how systems integrate and how they impact each other;Plan testing activities, develop test cases and execute testing across multiple systems;Effectively interface with all levels of business and IT;Draw conclusions and actionable insights from raw data and summarize results quickly and efficiently;Use logic and reasoning to identify trends, conclusions and approaches to problems to produce business-relevant conclusions; Exceptional writing, communication, teamwork and influencing skills that foster a collaborative and continuous improvement environment; Ability to lead teams and projects; Excellent planning and organizational skills; Proven critical/analytical thinking and problem solving skills.

Education/ Certification/Years of Experience Requirements:

Bachelor’s degree in Information Technology, Computer Science, Industrial System Engineering or other related field of study from an accredited college or university. In lieu of a degree, equivalent combination of education and experience may be substitutable; Minimum of three (3) years of experience in analyzing business systems and/or technologies that encompasses planning, facilitating, eliciting, documenting, and managing business requirements to include one (1) year of integrated corporate application testing, configuration, implementation, and user documentation.

Working Conditions:

This job is performed in an office work environment and is absent of disagreeable working conditions.

Physical Requirements:

This job consists of speaking, hearing, reading, typing and writing. This job requires frequent sitting, occasional standing and walking and may require lifting up to twenty (20) lbs., bending/ stooping, reaching over head.

OUC–The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled