Receptionist

4 weeks ago

Columbus, United States GO-HR Full time

The Estate Planning, Trust and Probate Law Firm, LLC delivers personalized estate planning, trust and probate services as well as asset protection services to individuals, families, seniors, business owners, and fiduciaries.

OUR MISSION is to be Central Ohio's premier black-owned law firm adhering to a gold level of service and integrity for our clients in Central Ohio and beyond.

OVERVIEW OF POSITION:

Our firm is seeking a dedicated and professional individual to fill the role of Receptionist. This full-time position is essential to our organization, as the Receptionist serves as the first point of contact for our clients and visitors, significantly influencing the firm's public image. We are looking for a candidate who exemplifies enthusiasm, courtesy, and exceptional organizational skills, along with a polished demeanor and a positive attitude.

REPORTING STRUCTURE:

The Receptionist will report directly to the Owner of the firm.

KEY RESPONSIBILITIES

Client and Visitor Engagement:

  • Manage all incoming calls and direct them appropriately, utilizing discretion to screen calls as necessary.
  • Welcome clients, guests, attorneys, and employees, ensuring a warm and professional reception.
  • Create a positive initial impression that reflects the values of the firm.
  • Enhance visitors' comfort by offering refreshments when appropriate.
  • Conduct initial interviews with potential clients prior to scheduling consultations.

Administrative Support:

  • Receive and process all mail, deliveries, and packages, directing them to the appropriate personnel.
  • Ensure timely logging of all incoming mail by stamping it with the date received.
  • Organize and maintain client files and sub-files, ensuring accurate indexing and accessibility.
  • Engage in the preparation of client files for delivery upon the conclusion of representation.
  • Conduct client follow-ups and satisfaction surveys to facilitate continuous improvement.
  • Assist with administrative tasks related to pre-consultation activities, such as email confirmations and directions.
  • Participate in general office duties and collaborate with other staff members as needed.

QUALIFICATIONS:

  • A high school diploma or equivalent is required.
  • Prior experience in a similar role is preferred but not mandatory.
  • Exceptional communication skills, both verbal and written.
  • Proficiency in basic office software and telephone systems.
  • Ability to maintain confidentiality and exhibit integrity in all professional interactions.

COMPENSATION AND BENEFITS:

  • Hourly rate of $17.90
  • Full-time position (40 hours per week)
  • Paid vacation
  • Medical, Dental, and Vision Insurance
  • Aflac benefits

APPLICATION PROCESS:

If you're interested in joining our team, we'd love to talk to you Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and interest in the position. We look forward to potentially welcoming you to our team.

PLEASE NOTE: WE ARE PARTNERING WITH GO-HR TO FILL THIS POSITION. ANY INQUIRIES TO OUR OFFICE WILL BE DIRECTED TO GO-HR.

Candidates must be legally authorized to work in the United States without sponsorship. This position is physically located in central Ohio and no relocation is offered.

The Estate Planning, Trust, and Probate Law Firm, LLC, is an equal opportunity employer, and we welcome applicants from diverse backgrounds.

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