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Design & Delivery Consultant III, Software/System Application Training

4 months ago

Pleasanton, United States Kaiser Permanente Full time
Description: Job Summary:
In addition to the responsibilities listed above, this position is also responsible for providing classroom, web-based, and one-on-one training to technical staff; leveraging comprehensive knowledge of products, clinical, and operational workflows, reviewing the incorporation of application enhancements into each curriculum trained; training on products, processes, content, and system updates and optimization for multiple applications in support of organizational strategic initiatives to clinical end-users; providing end user support during system and content go-lives, annual application upgrades and recommends system proficiency and addressing standard and non-standard end users system issues; reviewing and monitoring analysis of client business processes and functional application requirements; documenting the validation processes for the development and maintenance of the training environment; potentially providing problem resolution of information systems related issues and escalating moderately complex concerns from end-users/clinical/ training personnel; and potentially escalating existing application products for feasibility in meeting client requirements and developing recommendations.

Essential Responsibilities:
Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
Supports other groups within or outside the company by: consulting on learning modality the client should use start identifying the root cause.
Works on design and development of trainings by: revising standard content (e.g., training aids) and starting to build out a basic course, and pieces of a non-standard course while reviewing guidelines to ensure curriculum accuracy, and providing troubleshooting as needed; identifying potential training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; identifying training objectives for education modules, participating in the revision of training modules and review of supporting materials; guiding the prioritization of short-term and long-term learning goals to help the business unit reach and understand these objectives; and recommending and researching alternative training techniques, procedures, and/or methods.
Gathers programs training needs by: conducting standard and non-standard needs assessments for training and or performance issues.
Monitors effectiveness of training by: using comprehensive foundational knowledge to measure the effectiveness of training to support business needs.
Completes work assignmentsand supports completion of projects by: developing, analyzing, and executing standard and non-standard project/program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
Further examines how to refine training and delivery by: applying research on training norms and industry standards, within the assigned area with guidance; and applying research in training/education programs to improve stakeholder activities and enhance personnel growth and development.
Responsible for aiding in effective training delivery by: delivering the training of program(s) (e.g., orientation, customer service, and supervisory skills); supporting learners comprehension by leveraging adult learning principles; analyzing results from evaluations to assess the application of skills, knowledge, and training objectives; analyzing and communicating feedback of the results of the training assessment and summarizing results; and serving as a trainer by leading standard and non-standard training, independently and using best practices for training modalities (e.g., virtual, in-person classroom). Minimum Qualifications:

Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum three (3) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field, OR Minimum six (6) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Coordination; Written Communication; Content Development; Research and Development (R&D); Curriculum Development
Experience managing multiple projects simultaneously
Expertise in the principles of group dynamics, adult learning theory, consulting and training and development techniques
Strong computer skills (ie: MS Office Word, PowerPoint, Excel)
Demonstrated ability to work in a fast-paced, time sensitive environment
May require some travel within the Northern California Region
Preferred Qualifications:Three (3) years of experience with eLearning development tools and virtual learning technologies.Three (3) years of experience administering Learning Management Systems (LMSs).