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Airport Shuttle Supervisor

1 month ago

Queens, United States ABM Industries Full time

Overview

Pay: $28.41/hr
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based
on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management

This position is responsible for coordinating, executing, reporting daily operations of the shuttle bus service, and giving direction, motivation, and guidance to Bus Operators and Fueler/Cleaners.

Essential Functions

  • Conducts quality improvement inspections within assigned areas of responsibility
  • Ensures safety and satisfaction levels are meeting and/or exceeding expectations
  • Assures the highest quality of customer satisfaction
  • Assists with Training and Development
  • Provides guidance to Bus Operators and Fueler/Cleaners
  • Monitor the rotation of buses in service
  • Provides excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
  • Leads and participates in a team to ensure the successful operation of the shuttle bus service
  • Conduct safety observations
  • Complete daily operational reports
  • Report performance issues to Management
  • Establishes and maintains effective communication and working relationships with passengers, co-workers, managers, etc.
  • Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
  • Capability of working various shifts as Operations is 24/7

Responsibilities

  • Provides leadership and direction to team members
  • Provides open communication between Bus Operators, Fueler/Cleaners, Management, and fellow Supervisors
  • Provides positive coaching to team members
  • Assists with the training of team members
  • Oversee the adherence of the daily and weekly Bus Operator and Fueler/Cleaner work schedules
  • Reports damaged, broken and out of work features/items
  • Coordinate scheduling for extra service requests by client
  • Oversees and performs additional service requests
  • Provides training to all new team members
  • Attends and participates in all meeting and training sessions
  • Completes time sheets, validates time sheet accuracy, and delivers time sheets to office.
  • Performs all tasks and duties required of your team
  • Assign buses to Bus Operators
  • Assign tasks to Fueler/Cleaners
  • Complete required reports
  • Email communications
  • Can be positioned at Dispatch or in the Field
  • Miscellaneous duties as assigned
  • Ability to work in various weather conditions

Qualifications

  • Must have a valid CDL B with Passenger endorsement

Preferred Qualifications:

  • Customer Service Experience
  • 1 year of similar work experience
  • Proficiencies with the use of online applications and Microsoft Office

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