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Inbound Order Entry Specialist

4 months ago

Waukegan, United States TEKsystems Full time

Description:

Rotating 8 hour Shifts between 7am – 5:30pm. Candidates must be available to work as early as 7am and as late as 5:30pm. No exceptions. High volume call center, taking 75-100 inbound calls/orders a day in a call center environment Entering in high volume orders depending on the dealer calling in 60% of calls will result in an order, 40% will be answering general questions from dealers Answer and respond to customer phone calls for 1 – 3 core business phone lines. Resolve problems and follow through with Dealer requests based on standardized procedures. Process blind and parts request orders either online or manually Resolve dealer problems and questions, , product specifications, product offering, installation information, etc. Process status, change, and cancellation requests from customers.

Skills:

Microsoft office, Call center, data entry, inbound call, order entry, Microsoft outlook, CRM, ERP, chat support, math, e-pic system, Customer service, Customer support

Additional Skills & Qualifications:

Must Haves:

1+ year of customer service or call center Order Entry High volume inbound phone experience Computer skills; Microsoft office suite and system navigation

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.