Lead Community Service Representative

3 months ago

Brentwood, United States P2P Transformation Center Full time

The Company:

Our Vision

P2P Transformation Center aspires to change the world by changing how people see themselves in it

Our Mission

It is our passionate mission to dazzle the community of which we serve with genuine care, enthusiasm and integrity. We strive to create a fun fitness experience that is both progressive and challenging while producing killer results. We take pride in making every person in our community feel "seen", significant and celebrated. We want time spent with us to be the best part of their day.

We believe everyone is an athlete With every rep, every drop of sweat, every cry, every laugh, every breakthrough, together as a community, we will achieve empowerment and victory. Our intent is to always be relevant in their lives by cultivating lifelong relationships and unbreakable friendships. The people in our community say within our walls their lives are transformed.

Our 5 Point Star

Genuine Care We treat others with care in a sincere and patient manner.

Integrity We act in a way that is consistent with our words, ethics and beliefs.

Dazzle We vibrantly entertain to create memorable moments.

Serve We show love and kindness to everyone as servant leaders.

Community We celebrate fellowship as a unified group of individuals.

Responsibilities:

Member Experience - Enhance member experience for all members by providing excellent customer service, enthusiasm and problem solving.

World Stops - Prioritize members, challengers and prospects at all times.

Surgically Clean - Maintain a consistently clean club.

Professionalism - Maintain good conduct, integrity and judgment at all times.

Organizational Excellence - Perform all transactions with accuracy, precision and attention to detail.

Expectations:

Embody P2P's vision, mission and 5-point star in the club and in the communities we serve

Ensure all operations & non-operations are running to company standard.

Stay current on all systems, programs and sales training.

Consistently reach sales goals for memberships enrollments, supplements, apparel and overall revenue.

Consistently track sales and record successes and opportunities.

Be the onsite subject matter expert on all systems and standard operating procedures to act as a resource to your team Community Service Team.

Daily walkthroughs of the club.

Organize and maintain schedule for all Community Service Representatives within the club.

Ensure you and your team are compliant with all required training, forms, policies and certifications.

Inventory and ordering of office and breakroom supplies.

Reach sales goals for memberships enrollments, supplements, apparel and promotional contest.

Consistently track sales and record successes and opportunities.

Promote a team atmosphere for stretching goals.

Address all customer complaints, suggestions and escalations in a timely manner.

Schedule team meetings and team building events to create a positive and collaborative team atmosphere.

Be flexible to the needs of the company.

Grow and adapt to the needs and growth of the company.

Be innovative and proactive in all aspects of the club

Act in the best interest of the company at all times.

Job Components:

Strong Sales background with consistent success.

Warm, friendly and outgoing disposition and strong customer service skills.

Ability to work as a team as well as lead a team.

Proficiency with all internal P2P applications, email and social media.

Strong communication skills - both verbal and written; able to interact in a positive and professional way with guests, vendors and teammates.

Multi-tasking skills; able to work under pressure and learn quickly.

Ability to, achieve sales and revenue goals, enforce new policies, procedures and vision at all times.

Punctuality and reliability.

Current CPR/AED Certification.

Physical Demands:

Must be able to stand for extended periods of time.

Must be able to kneel and bend for various task.

Must be able to lift and move up to 50 lbs.

Must be able to speak for extended periods of time.

Weekends are occasionally required.

Work Hours:

A flexible work schedule is required with availability to work evenings/weekends.

End of the month (in club) is required to push and close out monthly sales quota.

Compensation & Benefits:

Compensation: Hourly

Bonuses

Free membership One free family add-on after completion of 90 days. Must be within the same household

Paid Vacation accruals for full-time employees

Paid Sick Time: 40 hours

Medical & Dental available

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