General Manager

4 weeks ago

Verona, United States Dairy Queen Full time

We are looking for an experienced and skilled manager with remarkable skills, who will run a store effectively and with attention to detail and create positive memories for all who touch DQ. The General Manager (GM) executes all aspects of the restaurant operations, which include financial performance, product production, inventory, personnel, sales, and marketing. Set high standards and create a great environment for the team to work.

Requirements:

  • Perform under pressure in a high-volume restaurant including moving and responding quickly for long periods of time.
  • Work in and out of different temperature ranges.
  • Stand for long periods of time. 
  • Lift up to 50 pounds.
  • Work around nuts and other allergens.
  • Perform other duties and responsibilities as requested by the Director of Operations.

Functions:

Operations

  • Manage entire operation of restaurant. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

  • Ensure that Assistant Manager(s), Shift Supervisors and Crew Members are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
  • Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Business Planning

  • Assist in the execution of the restaurant’s business plan as directed by the Director of Operations, taking advice and coaching from the owner, Director of Operations, ADQ Business Consultants, field staff or territory operator.
  • Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.
  • Assist the Director of Operations with developing and implementing strategies to increase average meal checks and frequency of Fan visits.

Fan Service

  • Ensure that Fan service in all areas meets or exceeds company standards.
  • Establish standards for the management team and crew to handle customer concerns.
  • Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
  • Understand the importance of speed of service and resolve bottlenecks in work flow.
  • Build relationships with return or preferred patrons.

Team Member Leadership

  • Accomplish store objectives by hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
  • Conduct thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
  • Role model and enforce policies and procedures.
  • At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands.
  • Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

  • Ensure that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
  • Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
  • Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Store Marketing

  • Bring useful ideas to the Director of Operations about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
  • May assist the Director of Operations in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.

Qualifications:

Experience Needed

  • Minimum 1-3 years of high-volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
  • High School diploma or equivalent required.
  • Proven track record of effectively managing COGS and labor.
  • Strong knowledge and application of safe food handling practices.
  • Must be ServSafe® certifiable

Skills/Competencies Needed

  • Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
  • Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
  • Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team and set a positive and upbeat store environment.
  • Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. 
  • Must be able to actively work to achieve and exceed set goals for the business.
  • Technical - proficiency with computers and with Point of Sale systems.
  • Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.
  • Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

  • Restaurant General Manager

    1 month ago

    Verona, United States Taco Bell Full time

    Restaurant General Manager Verona, WI As a General Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guest's restaurant experience by creating safe welcoming and supportive...

  • Restaurant General Manager

    4 weeks ago

    Verona, United States Taco Bell Full time

    Restaurant General Manager Verona, WI As a General Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. At Border Foods, we will unlock the full potential of our employees and guest's restaurant experience by creating safe welcoming and supportive...

  • Assistant General Manager

    4 weeks ago

    Verona, United States Fitness Holdings North East LLC Full time

    Job DescriptionJob DescriptionDescription:Here We GROW Again! Are you a potential Assistant General Manager and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry. With over 30 locations currently and 50 locations planned, our Assistant General Manager position offers a tremendous opportunity...

  • Restaurant General Manager

    4 weeks ago

    Verona, United States Carrols Restaurant Group, Inc. Full time

    Restaurant General Manager - POPEYES About Us Carrols Restaurant Group Inc. is one of the largest restaurant companies in the U.S. and is headquartered in Syracuse, New York. Carrols owns and operates more than 1,000 restaurants under the BURGER KING and POPEYES brands with plans for continue growth. Carrols operates in 23 states and employs over 25,000...

  • General Production Laborers

    3 weeks ago

    Verona, United States Harvest Hill Beverage Company Full time

    Job DescriptionJob DescriptionAre you looking for an opportunity where you can build your future? American Beverage Corporation is a longstanding company that is growing! Join our Unionized Manufacturing Team and enjoy a competitive wage of ____, a 6% employer 401k match, 9 company paid holidays, vacation and personal time off, medical, dental and vision...

  • General Production Laborers

    2 weeks ago

    Verona, United States Harvest Hill Beverage Company Full time

    Job DescriptionJob DescriptionAre you looking for an opportunity where you can build your future? American Beverage Corporation is a longstanding company that is growing! Join our Unionized Manufacturing Team and enjoy a competitive wage of $16.95 per hour, a 6% employer 401k match, 9 company paid holidays, vacation and personal time off, medical, dental and...

  • General Production Laborers

    1 month ago

    Verona, United States Harvest Hill Beverage Company Full time

    Job DescriptionJob DescriptionJob Title: Production Laborer GPLDepartment: Production LinesSalary Level: HourlyReports To: Production Manager, Shift Manager, SupervisorSUMMARY: The General Production Laborer is responsible for production duties as assigned while following appropriate processes and safety regulations.QUALIFICATIONS to perform this job...

  • General Production Laborers

    1 month ago

    Verona, United States Harvest Hill Full time

    Job Title: Production Laborer GPL Department: Production Lines Salary Level: Hourly Reports To: Production Manager, Shift Manager, Supervisor SUMMARY: The General Production Laborer is responsible forproduction duties as assigned while following appropriate processes and safety regulations. QUALIFICATIONS to perform this job successfully, an individual must...

  • General Production Laborers

    4 weeks ago

    Verona, United States Harvest Hill Beverage Company Full time

    Job DescriptionJob DescriptionJob Title: Production Laborer GPLDepartment: Production LinesSalary Level: HourlyReports To: Production Manager, Shift Manager, SupervisorSUMMARY: The General Production Laborer is responsible for production duties as assigned while following appropriate processes and safety regulations.QUALIFICATIONS to perform this job...

  • General Production Laborers

    2 weeks ago

    Verona, Pennsylvania, United States Harvest Hill Full time

    Job Title: Production Laborer GPL Department: Production Lines Salary Level: Hourly Reports To: Production Manager, Shift Manager, Supervisor SUMMARY: The General Production Laborer is responsible forproduction duties as assigned while following appropriate processes and safety regulations. QUALIFICATIONS to perform this job successfully, an individual must...

  • General Production Laborers

    3 weeks ago

    Verona, United States Harvest Hill Beverage Company Full time

    Job DescriptionJob DescriptionJob Title: Production Laborer GPLDepartment: Production LinesSalary Level: HourlyReports To: Production Manager, Shift Manager, SupervisorSUMMARY: The General Production Laborer is responsible for production duties as assigned while following appropriate processes and safety regulations.QUALIFICATIONS to perform this job...

  • District Manager

    6 days ago

    Verona, United States Burger King Full time

    **District Manager Position - Restaurant Operations** Overview: Mountain Valley Corporation Burger King is looking for Motivated, Hands On, Restaurant Loving individual for District Manager Position. This Leader will be overseeing Restaurant Profitability, Brand Standards, Guest Satisfaction, Team Management and Daily Operations. This position directly...

  • Assistant Manager

    2 weeks ago

    Verona, United States Pizza Ranch Full time

    **Who We Are** Pizza Ranch, a fast casual restaurant chain based in Orange City, Iowa, has grown from a single location in 1981 to over 200 locations in 14 states. Consistent growth has been a Pizza Ranch staple, as the brand has become a beacon of community involvement and exceptional food. The Pizza Ranch buffet features legendary pizzas, Crispy Ranch...

  • On-site Property Manager

    4 weeks ago

    Verona, United States Katz Properties Full time

    Local professional property management company is seeking a residential manager for one of our properties in Verona, Wi. Showing and renting available apartments. Hosting open houses on Sundays from 12-5 On-site maintenance Clean apartments after move outs. Handling tenant issues. Cleaning buildings. Lawncare. Snow removal. General oversight of the...

  • Fitness Manager

    2 months ago

    Verona, United States Anytime Fitness Full time

    **Why Join Our Team?** Let’s grow together, and become better together! We strive to be the best professionals in the fitness industry. We are a high energy team that will do anything we can to provide an incredible experience for our staff and members. The fitness industry is always changing, so our team's mindset is quick to adapt, grow, and succeed...

  • Fitness Manager

    3 weeks ago

    Verona, United States Anytime Fitness Full time

    **Why Join Our Team?** Let’s grow together, and become better together! We strive to be the best professionals in the fitness industry. We are a high energy team that will do anything we can to provide an incredible experience for our staff and members. The fitness industry is always changing, so our team's mindset is quick to adapt, grow, and succeed...

  • Services Sales Manager

    2 months ago

    Verona, United States TURNING STONE RESORT CASINO Full time

    As a member of the Sales Organization supporting the Services Division, you are responsible for generating multiple streams of revenue through creative and innovative upselling. Service Managers handle a diverse assortment of events, ranging from weddings and social events to corporate meetings and conventions. What we value: Positive experienced team...

  • Services Sales Manager

    4 weeks ago

    Verona, United States TURNING STONE RESORT CASINO Full time

    As a member of the Sales Organization supporting the Services Division, you are responsible for generating multiple streams of revenue through creative and innovative upselling. Service Managers handle a diverse assortment of events, ranging from weddings and social events to corporate meetings and conventions. What we value: Positive experienced team...

  • Services Sales Manager

    4 weeks ago

    Verona, United States Oneida Indian Nation Full time

    As a member of the Sales Organization supporting the Services Division, you are responsible for generating multiple streams of revenue through creative and innovative upselling. Service Managers handle a diverse assortment of events, ranging from weddings and social events to corporate meetings and conventions. What we value: Positive experienced team...

  • Field Manager

    7 days ago

    Verona, United States Storm Guard Franchise Systems LLC Full time

    Benefits: 401(k) matching Bonus based on performance Company car Company parties Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Benefits/Perks Competitive compensation Industry Leading Training - Receive comprehensive training & mentoring to ensure that you are providing the best service to your...