Sr. Resource Planning Lead, SMGS Ops

6 months ago

New York, United States Amazon Web Services, Inc. Full time
AWS Sales, Marketing, and Global Services Operations (SMGS) is seeking a Sr. Resource Planning Lead within the Sales Strategy and Operations team globally supporting the Worldwide Specialist Organization (WWSO). Within the AWS SMGS organization, the Sales Strategy and Operations team is responsible for supporting Leadership, Sales, and Operational teams in achieving organizational objectives and driving continuous improvements in field productivity. We own and deliver “run the business” (RTB) operational cadences, build new mechanisms to support organizational growth and scale, and drive organizational initiatives. This role will be a member of the WWSO Specialist Business Planning team supporting Worldwide, Go To Market (GTM) and Area Specialist resource planning and headcount management initiatives.

This role will have the responsibility to develop and evolve current resource planning strategies in alignment with cross-functional teams (HR, Recruiting, Operations, Finance), analyze headcount data to drive business recommendations, and lead cross-SMGS initiatives including tool and product launches – all in an environment of rapid growth and increasing complexity. This role will work with AWS business leaders to develop and define key business questions, then work backwards to deliver meaningful insights that answer those questions. Deep analytic skills, strong business judgement, and a deep focus on our core planning inputs will reinforce a critical partnership helping to prioritize initiatives, identify gaps in process and performance, and remove barriers to execution. Key business stakeholders include: Sales Leadership, HR, Recruiting, Cross-SMGS Resource Planning Teams, Finance, Data Engineers, and Business Analysts.

Key job responsibilities
- Lead cross-SMGS initiatives such as new tool and mechanism launches
- Develop and refine strategy to optimize resources across matrixed organization
- Drive cross functional teams (HR, Recruiting, Sales Operations, Finance) to define strategies on Headcount Management best practices and processes
- Develop and execute implementation, change management, and enablement plans for annual resource planning
- Deliver simple, scalable solutions to difficult problems including manual headcount management processes and annual resource demand planning
- Conduct complex data analysis, and identify patterns and trends in headcount data

About the team
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are open to hiring candidates to work out of one of the following locations:

Herndon, VA, USA | New York, NY, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 5+ years experience in workforce or resource planning
- Intermediate to Advanced Excel skills
- Experience using Tableau or AWS QuickSight
- Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights
- 5+ years experience leading complex, high visibility, cross-functional programs or reorganizations

PREFERRED QUALIFICATIONS

- Proven ability to operate independently in a fast paced, highly ambiguous, matrixed organization
- Experience supporting sales organizations
- Experience developing data driven solutions to determine and drive improvement
- Excellent verbal/written communication & data presentation skills with experience communicating to both business and technical teams across all levels of stakeholders
- Experience leading through influence and gaining alignment and buy in from partner resource planning teams
- Demonstrated ability to navigate difficult stakeholder interactions
- Ability to navigate complexity when problems involve multiple systems, teams, or processes

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