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Market Financial Center Manager
3 months ago
Description
:This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities:
Operates as a back up financial center leader within a market Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through formalized management routines and coaching Creates a world class client experience environment Manages market-level initiative prescribed by market leaders Drives operational excellenceRequired Qualifications:
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills Proficiency in computer skills and professional programs (for example, Microsoft Office) Ability to pass pre-employment assessments and compliance requirements Availability to work weekends and/or extended hours as required to run the business Must be able to travel to any financial center within the defined marketDesired Qualifications:
1+ years management experience including hiring, coaching, and developing direct reports Experience in the following industries: Consumer banking/financial services, mortgage, retail or hospitality Undergraduate degree Bilingual (fluent verbal and written)Skills:
Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral ManagementMinimum Education Requirement: Null
Shift:
1st shift (United States of America)Hours Per Week:
40