Product Manager, Nursing Workflows

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Product Manager, Nursing Workflows

The Opportunity:
You will fill a critical role on our athenaClinicals team within our Product Management organization where you will drive product design, development and deployment of workflows and services related to our electronic health record product. You will do so in an exciting, collaborative and fast-paced environment driven by a desire to enable more efficient and effective care. In this role, you will work closely with multidisciplinary team members to drive execution of high-quality solutions to complex problems that delight users and deliver business results.

Position Summary:
The Product Manager is responsible for one product area within the overarching athenaClinicals Product’s portfolio; specifically, this role is focusing on identifying and implementing enhancements to nursing workflows that will improve efficiency and increase satisfaction. In this role, you will have a deep understanding of the market, customer, users and functionality owned by the Clinician Experience zone. You will contribute to a product vision, develop business cases, ensure a product or set of product features/issue solutions meets business requirements, engage with Product Management leadership and client facing stakeholders (client support, customer success managers, etc.) and drive the creation and delivery of the product. This position will work daily within a scrum team defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.

The Team: Our Clinician Experience Zone is a passionate group of Product Management, Engineering, User Experience, Analytic and Patient Safety professionals. We collaborate to deliver an efficient, tailored, and intuitive experience for our healthcare providers so they can deliver high quality patient care.

This is a hybrid role with the expectation to be in the Boston, MA office one day a week.

Responsibilities:

Serve as Product Owner for scrum teams covering assigned product area

Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints

Drive ongoing backlog allocations and prioritization of customer issues to solve within area of responsibility

Partner with UX to research the problem space, identify the user needs, and conceptualize a solution

Identify and frame user-centered problems effectively

Define epics and user stories, clearly articulating business requirements and acceptance criteria for the problems we’re trying to solve - including UX/CX/Support requirements

Partner with UX in UI/UX design development and partner with Engineering in the development of the features

Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog

Support fix and feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications

Partner with Product Management leaders to drive portfolio and product strategy

Engage with Sales, CS, Product Knowledge, and other internal partner teams on customer issues, including understanding problems and impact and communicating product decisions and next steps

Travel to customer sites across the country for user research; 10% or less

Typical Qualifications:

Bachelor’s Degree or equivalent combination of education, training, and experience is required

Understanding of healthcare / health IT environment preferred

5+ years of overall professional experience; 2-4 years of formal product management experience or related experience driving results cross-functionally

Agile experience or certification a plus

Demonstrated ability to distill complex problems and design effective and scalable solutions

Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities

Experience working with stakeholders in a business environment across global, cross-functional groups

Excellent verbal and written communication skills; ability to explain your positioning to stakeholders throughout the company in an effective way

About athenahealth

Here’s ourvision:  To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19thcentury arsenal to a converted, landmark power plant,allofathenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our10offices across the United States and India —plus numerous remote employees —all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story.athenahealth develops andimplements products and services that support US healthcare: It’sour chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — orathenistas, as we call ourselves — spark the innovation and passion needed to accomplishour goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing theirbestselves to work.

Our size makes a difference, too: We are small enoughthatyourindividual contributionswill stand out— butlarge enoughto grow your career with ourresources and established business stability.

Giving back is integral to our culture. OurathenaGivesplatform strives tosupport food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’sCorporate Social Responsibility(CSR)program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits,athenistasenjoy perks specific to eachlocation, including commuter support, employee assistance programs, tuition assistance,employeeresource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, includingbook clubs, external speakers, and hackathons. And weprovideathenistaswithacompany culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued. 

We alsoencourage a better work-life balance forathenistaswith our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. 

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at < for assistance.