Workforce Supervisor

3 months ago

Newbury Township, United States OhioGuidestone Full time

OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future. 

The Workforce Supervisor is responsible for providing direction and oversight to Workforce 360 professionals with a high emphasis on employee development, evaluating performance, managing workflow to ensure program success.

Essential Functions:

Provides direct supervision to assigned staff, including by not limited to: guidance and direction of assigned work, assist in hiring of new staff, training, motivating, and evaluating personnel, provide or coordinate staff training, work with employees to correct deficiencies, and implement discipline procedures. Meets regularly with staff to develop and maintain a consistent approach to supporting and expanding the development of personal, practical, leadership skills and professional development of participants. Ensures quality and integration of program components and uses current labor market information to support program activities. Performs related administrative responsibilities; reviews and maintains monthly/quarterly related reports, records, and other documents; responds to emails and phone calls timely; attends and provides various trainings and meetings; communicates with other agencies, departments, and vendors regarding required paperwork, contract compliance and consults with other county agencies and/or supportive services as necessary. Develops detailed project plans and Logic Models to clearly define and monitor program goals and agency strategic initiatives. Adapts programs and services to enhance this agencies ability to serve the needs of the community. Assumes a leadership role in the interpretation and support of agency policies (including HR, PR and Communications), implementation of industry best practice standards throughout assigned programs, aiding in the development/implementation of program outcome measures to ensure quality service implementation. Markets and promotes the program in the community to potential employers, training providers, apprenticeship programs and educational institutions; develop and present program presentations. Provides crisis intervention and mediation between program participants and work site supervisors, as necessary. Assists staff as needed to complete any program related functions and ensures staff meets the minimum outcomes per contract requirement. Participates in the planning, organization and implementation of special events/department specific projects including job fairs, community fairs, community service-learning projects and fundraising events. Maintains regular and reliable attendance and the confidentiality of participants. Effectively interface with and influence all levels of the agency and external organization. May be involved in the planning, organization, and implementation of special events or department specific projects or seasonal program changes. Exhibits positivity, flexibility, and a willingness to take on new responsibilities as requested or required. Demonstrates positive leadership, promote a team-based work environment, and present the Agency in the most positive light with all internal and external contacts.

Required Skills/Abilities

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Computer literacy skills, including Windows applications, Microsoft Office Suite, and basic database usage, as well as moderate level typing and the ability to operate computerized office equipment. Strong critical thinking and communication skills to problem solve and interact verbally with staff, representatives from outside agencies and families. Ability to delegate, manage people, and evaluate staff and programs. Must be able to exchange information with participants and/or families in various settings regarding program plans and performance of participant. Organizational skills and attention to detail.

Performance/Physical Requirements

Work consist of walking, bending, stooping, ascending/descending stairs, and remaining in a stationary position 50% of the time, including positioning self to an equal level in order to assist children of all ages. Work environment is based in the community and can include an agency office, school-based setting, child care facilities or participant’s homes. Must be able to drive frequently due to work varying work environments including agency office, school based, community based locations which may include participant homes in various communities. Works flexible hours, which can include days, evenings, and weekends, as desired to meet the needs of clients and the OhioGuidestone and is available for crisis management by phone. Interacts verbally with coworkers, representatives from outside agencies, and families.

Qualifications

Must be at least 21 years of age and minimum educational level of a Bachelor’s degree* in Social Work, Human Services, or a related field.  Must have a valid Ohio Driver’s License with a safe driving record and valid insurance. Must have reliable transportation and the ability to transport clients. Ability to take and pass a physical exam, tuberculosis test and drug screening. Employment is contingent upon clear results of a thorough background check. *Funding sources may require OhioGuidestone to hire an advanced degree

Benefits include:

NEW higher pay rates Clear career ladder for development path in various roles Competitive medical benefits including a zero-cost monthly option for employee or employee + children Free CEU trainings 10 paid holidays; three are exchangeable Flexible work schedules to support work/life balance Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations 401(k) with employer match option Employment Assistance Program (EAP) Mileage reimbursement Free licensure supervision Recognition and rewards

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