Director, Managed Services Engineering
3 months ago
Job Description
The Director, MSEs successfully leads a team responsible for managing, creating, designing, implementing, turning up and life cycle support for AireSpring’s services. AireSpring’s extensive product suite is constantly evolving to meet the needs of the medium enterprise market. The MSE (Managed Services Engineers) are a critical team as they build, implement, and maintain the solutions that solve customers’ business problems, providing them with peace of mind. Organized in PODs, MSEs provide a single point of contact for AireSpring customer’s technical matters throughout their lifecycle knowing the details of the customer and owning the implementation. MSEs partner with the AireSpring Project Management team as well as numerous other AireSpring departments to successfully implement solutions. Often the Director and team members collaborate and coordinate with Sales Engineers prior to sales are completed, to ensure a smooth implementation. Collaboration with Product Development on new product launches, IT for innovation, internal support and system integrity, and Network Operations for technical alignment are also key functions for the Director. Interfacing regularly with channel sales, partners, and customers to support highly technical requirements is an ongoing part of the role too.
The successful Director, MSEs duties will include but are not limited to:
• Provide leadership for the MSE team along with corresponding Managers, Supervisors and Leads.
• Assure optimal workflow of their employees, team schedules and delegating tasks.
• Assess the work performance of their employees: identifying areas that need improvement and establishing and executing skill building plans.
• Ensure that business goals, deadlines and performance standards are met.
• Maintain work force management to ensure growth and product evolution as demanded by the business.
• Ensure training and onboarding new hires is delivered, ensuring they understand their roles, tools, processes, and procedures.
• Set goals for the team members and verify compliance with the company’s plans and vision.
• Recommend and evaluate new employees, partnering with the AireSpring human resources team, based on an assessment of their history and past performance and conducting interviews.
• Complete performance evaluations consistent with HR and senior management guidelines and expectations.
• Consistent with the AireSpring product portfolio, ensure the team is skilled appropriately in the following:
Enterprise networking solutions that include a complete suite of access methods and WAN configurations. Multivendor SDWAN and Security solutions standalone and interworked with other AireSpring products and customer provided components individually or as a complete SASE solution. Enterprise voice solutions- Hosted/Cloud PBX/VoIP/ SIP Trunking. Managed Firewalls and all components of Secure Service Edge (SSE). Wireless Technologies. Any additional technologies AireSpring adds to the portfolio.• Continuously exercise personal skill building and education on new technologies, products, and processes
• Provide outstanding customer service.
Qualifications
Required experience will include but is not limited to:
• Customer centric, experienced manager that can provide thought leadership to the operation, lead innovation and contribute to the overall customer experience.
• Demonstrated ability to successfully lead technical teams in a rapid growth managed services environment.
• Envision process improvements and lead the execution and maintenance of best practices, processes, and procedures.
• Leadership experience managing an engineering team who:
handles routing and switching protocols for customer premises including Border Gate protocol (BGP), Enhanced Interior Gateway Protocol (EIGRP), Open Short Path First (OSPF), Rapid Spanning Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), Virtual Routing Redundant Protocol (VRRP), Gateway Load Balancing Protocol (GLBP) and familiar with Multiprotocol Label Switching (MPLS) design. performs configuration and installation of Customer Premise Equipment (CPE) including routers, switches, access points, SDWAN edges and firewalls, SASE components and customer network infrastructure in support of VOIP and Data Network Services. executes IP site outage troubleshooting: Hardware failure, Circuit failure, Hardware reboot, Software issues (IP Routing, Switching, Internet Operating System (IOS), DNS, VOIP). enacts QoS monitoring of hosted voice services and call pathing troubleshooting. Develops and retains any related/required infrastructure documentation.• Active leadership in management meetings
Participates actively in senior Management Committee Meetings. Desired experience in Fortinet, Broadcom (VMware), Cato, Peplink and 8x8. Certifications in these areas are highly desirable. Has demonstrated prior experience in technical assurance of sales designs, addressing life cycle managed complex issues and test & turn up support. Strongly self-motivated and willing to tackle challenging problems.Culture Fit:
Obsessed with delighting the customer. Clarity over the purpose and goals of the business. Focus on results, which requires fundamental communication, transparency, and authenticity. Holds one another accountable to the business commitments that have been decided upon. Confident yet humble. Supportive and Collaborative. Curious, eager to learn. Proven experience managing remote global technical teams. Experience leading the technical launch for deployment and life cycle of emerging managed offers.
Additional Information
WHAT THIS COMPANY OFFERS YOU:
Medical Benefits with optional supplemental services through AFLAC Paid Time-Off Plan Paid Holidays 401K with employer match AT&T Discount on personal mobile planThis remote role is open to candidates anywhere in the United States.
-
Podiatrist - Medical Director Services PC
6 days ago
Boston, Massachusetts, United States Medical Director Services PC Full timeJob Summary:Medical Director Services PC is seeking an experienced Podiatrist to provide professional and medical podiatric services to patients with conditions affecting the foot, ankle, and related structures in skilled nursing facilities throughout Massachusetts. Inquire about availability in other states as well.Key Responsibilities:Provide essential...
-
Engineering Director, Managed Services
6 days ago
Boston, Massachusetts, United States AireSpring Full timeJob SummaryThe Director, Managed Services Engineering will lead a team responsible for managing, creating, designing, implementing, turning up, and life cycle support for AireSpring's services. This includes a comprehensive suite of enterprise networking solutions, multivendor SDWAN and Security solutions, enterprise voice solutions, managed firewalls, and...
-
Lead Sustainability Engineer
2 weeks ago
Boston, United States RMF Engineering Full timeThis role is located in one of our RMF offices in either: Boston, MA, Charleston, SC, or Northfield, MN. Job Type: On-site RMF Engineering is an innovative, top-ranked, national engineering firm that specializes in providing design and engineering services for all aspects of building and utility infrastructure construction. RMF offers a balanced benefits...
-
Director Network Engineering
4 weeks ago
Boston, United States Franklin Fitch Full timeDirector of Network Engineering | Hybrid, Boston, MA | Up to $260,000 total compOne of Massachusetts longest standing professional services firms are looking to bring on board a Director of Network Engineering to join their team as they look to grow out their networking teams in line with rapid company growth.The role provides you with the perfect...
-
Director, Customer Experience Engineering
3 months ago
Boston, United States Snowflake Computing Full time**Director, Customer Experience Engineering** Location Boston, Massachusetts, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didnt stop there. They engineered...
-
Director, Salesforce Engineering
2 months ago
Boston, United States Wasabi Technologies Full timeAt Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to...
-
Director, Salesforce Engineering
3 months ago
Boston, Massachusetts, United States Wasabi Technologies Full timeAt Wasabi, we're a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We're a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work...
-
Podiatrist Position Available in Massachusetts
2 weeks ago
Boston, Massachusetts, United States Medical Director Services PC Full timeMedical Director Services PC is seeking qualified Podiatrists to provide care in our skilled nursing facilities across Massachusetts. Incentives: We are pleased to offer a sign-on bonus for eligible candidates. Position Overview: As a Podiatrist, you will deliver comprehensive podiatric care to patients experiencing issues related to the foot, ankle, and...
-
Director of Engineering
5 days ago
Boston, United States The Bridger Group Full timeWho They AreOur client is an $80M division of the largest hot water heater manufacturer in the U.S., and because of a retirement, is looking for a Director of Engineering to oversee a team of 20 engineers, designers, and lab technicians in both sustaining their legacy products and bringing new products to market.What You'll DoLead and manage the engineering...
-
Civil Engineering Project Manager
2 weeks ago
South Boston, Virginia, United States Summit Design and Engineering Services Full timeSummit Design and Engineering Services is a distinguished, multi-disciplinary firm based in Hillsborough, NC. Our dynamic and growth-focused organization is dedicated to providing innovative and sophisticated solutions to our clients while actively supporting the communities where we operate. At Summit, we recognize that our employees are the foundation of...
-
Director of Database Engineering
2 months ago
Boston, United States Optomi Full timeJOB DESCRIPTION:The Database Engineering team is responsible for managing the company's public and private cloud databases and responsible for the design, build, and operational aspects of the database.The Director Database Engineering is responsible for leading the database team and will be responsible for the strategy, design, implementation, and...
-
Boston, United States Wayfair Full timeAssociate Director, Product Management, Service TechnologyLocation: Boston, MassachusettsCategory: Product ManagementRequisition ID: 244030Who We Are [Service Technology]Wayfair believes everyone deserves a home they love, and that furnishing your home should be a source of fun, not anxiety. Our product team plays a crucial role in making this vision a...
-
Director of Software Engineering – Robotics
1 week ago
Boston, United States Motion Recruitment Full timeOur client is revolutionizing warehouse operations through cutting-edge robotics and automation technologies. Their mission is to streamline logistics, enhance operational efficiency, and transform how businesses manage their supply chains. As they expand, they are seeking a dynamic and experienced Director of Software Engineering to lead their talented...
-
Director of Software Engineering
1 week ago
Boston, United States Motion Recruitment Partners LLC Full timeOur client is revolutionizing warehouse operations through cutting-edge robotics and automation technologies. Their mission is to streamline logistics, enhance operational efficiency, and transform how businesses manage their supply chains. As they expand, they are seeking a dynamic and experienced Director of Software Engineering to lead their talented...
-
Engineering Director, Network
1 month ago
Boston, United States CD PROJEKT RED Full timeJob DescriptionJob DescriptionCompany DescriptionTo create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!Job...
-
Engineering Manager, Managed Services
3 months ago
Boston, United States Canonical Full timeJob DescriptionJob DescriptionThis role is an opportunity for a technologist with a passion for Linux and Cloud technologies to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of...
-
Director of Software Engineering
2 weeks ago
Boston, United States Motion Recruitment Full timeOur client is revolutionizing warehouse operations through cutting-edge robotics and automation technologies. Their mission is to streamline logistics, enhance operational efficiency, and transform how businesses manage their supply chains. As they expand, they are seeking a dynamic and experienced Director of Software Engineering to lead their talented...
-
Director of Embedded Software Engineering
2 months ago
Boston, United States Motion Recruitment Full timeA top medical device company in the Greater Boston area is looking for a talented Director of Embedded Software Engineering to drive their embedded software initiatives. Position Overview: The Director of Embedded Software Engineering will lead their embedded software development efforts, overseeing the design, implementation, and integration of software...
-
Senior Transportation Engineer
1 week ago
Boston, United States Nitsch Engineering Full timeNitsch Engineering is looking for a Senior Highway/Transportation Engineer to join our team in one of our three Massachusetts offices in Boston, Lawrence, or Worcester! Responsibilities Lead a team of engineers and designers to complete roadway and highway design projects and perform drainage/utility design. Prepare and review complex construction phasing...
-
Director of Embedded Software Engineering
3 months ago
Boston, United States Motion Recruitment Full timeOur client is a leading and innovative medical device company in Boston, committed to developing cutting-edge healthcare solutions that make a positive impact on patients' lives. They are seeking a highly skilled and experienced Director of Embedded Software Engineering to lead our talented team of software engineers in the development of advanced medical...