Temporary Data Support Manager

1 month ago

Wilmington, United States University of North Carolina Wilmington Full time

Brief Summary of Work for this Position

The Data Support Manager will be the support person in the Office of Engagement, Professional Learning and Scholarship (EPLS). The core tasks of this role include: Acting as the primary point of contact for online systems used by the EPLS team members Managing data at all points during the data cycle (gathering, entry, cleaning, retrieving, troubleshooting, reporting) Creating and administration of online surveys, timesheets, and logbooks Submitting technical support tickets to IT, then providing documentation, and testing potential solutions with ongoing communicating to the EPLS team members Distributing new functionality requests from EPLS team members to software vendors Managing software access for all EPLS team members Entering data into support the EPLS team Minimum Education and Experience Requirements Coursework or a major in an Information Technology field or related work experience in the information technology field related to the position’s role Preferred Education, Knowledge, Skills & Experience Experience with Banner systems Experience troubleshooting technical issues. Experience recording of handling time-sensitive tasks Experience providing technical expertise to faculty, staff, and students for projects directly related to data collection. Experience creating charts and graphs for presentations in a visually appealing nature.
Additional knowledge, skills, and abilities needed to perform the essential functions of the position: Experience with data entry Knowledge of and experience with systems such as web-based systems and survey programs Proficiency in Microsoft Office Suite (particularly Excel) Ability to analyze and prepare data requests. Detail oriented with the ability to seek out errors in large data sets. Ability to multitask and prioritize multiple projects while adhering to deadlines. Strong organizational, and communication skills, both oral and written. Required Certifications or Licensure N/A Primary Purpose of Organizational Unit The primary purpose of the Office of Engagement, Professional Learning, and Scholarship is to intentionally engage in collaborative relationships that enhance teaching and learning in southeastern North Carolina.

Goals of the Office of Engagement, Professional Learning, and Scholarship:
To connect diverse perspectives in advocacy for our schools, communities and university, To facilitate and sustain collaborative partnerships across our schools and communities, To inspire educators with purposeful, authentic and innovative professional development.

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