Client Experience Manager
4 weeks ago
Overview
/ About usLumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances. We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market. We do this through strategic and complimentary areas of focus: Strategic Consulting & Insight, Value, Access & Outcomes, Medical Strategy & Communications, and Real-World Evidence.
Responsibilities / Position overview
We are seeking a creative marketing/branding professional to join our Creative Strategy and Engagement group and serve as our Client Experience Manager (Account Manager). As the Client Experience Manager you will serve as the main point of contact for clients and brand expert on your assigned brands.
In this role, you will lead client meetings and assist in developing strategic solutions and provide recommendations to clients
Additional expectations include:
Develops, implements, and tracks key performance indicators (KPIs) to measure the efficacy of advertising campaigns; applies this data to determine appropriate next steps for current and future campaigns. Spearheads implementation of Brand Workshop with Strategy and client; takes ownership of resulting Brand Brief and ensures that all tactical implementation is a reflection of the ideals and positioning housed in the Brief Maintain thorough knowledge in the therapeutic area of your brand and continue to seek out knowledge of other relevant therapeutic areas.
Qualifications
Bachelor's degree 3-5 years of experience in account management, branding, or marketing in healthcare/pharma Maintain a professional attitude internally and with clients, even in challenging situations Ability to work in fast-paced, quickly changing environment Maintain client confidentiality at all times Excellent financial acumen Excellent project management skills, including organization, prioritization and delegation skills Flexible, deadline oriented, and ability to work as part of a multifunctional team
Benefits
We offer our employees a comprehensive benefits package that focuses on what matters to you – health and well-being, personal finances, professional development, and a healthy work/life balance:
Competitive salary plus bonus scheme Medical, dental, and vision insurance options 401(k) plan with employer match Generous amount of paid time off annually + 10 paid holidays Flexible spending accounts for health and dependent care Health savings account option with employer contribution Employee Assistance Program Paid short-term and long-term disability coverage Paid life insurance coverage at 1.5x annual salary and much more
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