Managed Field Technician-Disney

3 weeks ago

Orlando, United States ASSA ABLOY Full time

Responsible for the direct support of the customer including trainings, support calls and documentation. Manage Application as it communicates to clients, and other devices via network and ZigBee

Essential Duties and Responsibilities:

Provide a very high level of customer service and professionalism at all times to customers internal and external  Serve as a go to technical and hardware resource representing the AAGS team for any mission critical installation and training resolution needs  Provide hardware and software solutions to solve potential customer access control scenarios  Support different customer departments based on their unique needs and requirements Conduct/provide RF survey feedback & resolve issues as needed. Commit to achieve departmental goals on a monthly, quarterly, and annual basis  Must respond quickly to the emergency situations in order to meet the needs of customers and contractors  Project a favorable image of ASSA ABLOY Global Solutions when interfacing with the outside community and fellow co-workers  Perform trainings as requested by the customer. Document and escalate issues to the proper teams.

SKILL REQUIREMENTS AND PERFORMANCE CRITERIA

On site support required. Excellent time management skills  Must be able to make educated decisions on the behalf of ASSA ABLOY Global Solutions  Hospitality experience is preferred but not required  Familiarity with SQL database Excellent customer service and communication skills is imperative  Must possess excellent mathematical and organizational skills  Must have an eye for detail Required to perform assigned duties accurately and efficiently  Familiar with a variety of field concepts, practices, and procedures  Ability to lead and direct the work of contracted and/or project related resources  Must possess a positive can do attitude  Daily attendance and punctuality is required for this position  Experience and familiarity with electronic locks and access control solutions is preferred but not required

TECHNICAL KNOWLEDGE REQUIREMENTS

Knowledge of Active Directory and its role in managing enterprise environments  Understand basic server/client relationship  Knowledge of MS Windows, iOS, and Android platforms  DHCP and DNS in determining network identities  Understanding of network security protocols  Understanding of wireless signal and RF networks 

#LI-VS1

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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