Front Desk Agent
3 weeks ago
Enjoy a family getaway or fun student trip at Crowne Plaza Orlando - Lake Buena Vista. Less than a mile from Walt Disney World, we are your ideal retreat after theme park adventures. As a Disney Good Neighbor hotel that serves breakfast, we offer easy access to Orlando's top attractions, like Disney's theme parks, Universal Orlando Resort, Disney Springs and SeaWorld Orlando.
1-year front desk opera PMS experience. $16 to $17 per hour.
The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.
As a Front Desk Agent your responsibilities will include:
* Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
* Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
* Able to work through customer service related issues
* Any other duties or responsibilities which might be required by a manager
Requirements:
* Available on flexible shifts on Weekday, Weekends and Holidays.
* Possessing strong written and verbal communication skills
* Previous hotel front desk experience
* Proficient with technology
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