Food and Beverage Supervisor

3 weeks ago

Skaneateles, United States Mirbeau Inn & Spa Full time

Food & Beverage Supervisor - Mirbeau Inn & Spa

About Us

For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.

Job Summary

Mirbeau Inn & Spa is looking to add a Food and Beverage Supervisor to the Wine Bar & Bistro. This role will assist our Food and Beverage team in providing the exceptional guest experience that Mirbeau is known for. Experience in a high-end or fine dining setting is highly preferred.

Responsibilities

  • Oversee and direct the Breakfast, Lunch and Dinner service team to meet and exceed all guest needs and expectations.
  • Ensure prompt and efficient service of all meals and beverages.
  • Constantly monitor staff appearance, attitude, and degree of professionalism to ensure their strict adherence to Mirbeau standards of quality service.
  • Adjust staffing levels as business volume warrants.
  • Maintain and review the reservations in the Bistro and Dining Room.
  • Complete knowledge of current packages to include Spa Packages with dining elements.
  • Attend staff meetings, events and other functions required by management.
  • Promote good public relations and handle complaints and concerns of guests.
  • Recognize and address potential intoxicated, disruptive, or desirable guests.
  • Properly handle and report all guest accidents and respond properly to any emergency or safety situation.
  • Utilize the computer system in ringing sales, printing checks, closing checks, and completing closing readings.
  • Oversight of the Bistro Dining room Operations and Aqua Terrace to ensure polite, genuine, gracious, and timely service during lunch and dinner.
  • Assist in the implementation of structured training programs and frequent meetings with all FOH staff.
  • Resort Suite expertise in billing, properly closing of checks, entering of new menu items and daily y functions.
  • Organize and keep clean service areas.
  • Training and testing of service protocols.
  • Responsible for assisting in creating the weekly schedule for Dining Room Bistro and Aqua Terrace.

Qualifications, Skills & Educational Requirements

This position requires an Associate's degree in the restaurant/food service industry or at least 3 years prior experience as a Supervisor or Manager of a high volume and fine dining property, and the ability to work evenings, weekends and holidays. The ideal candidate would have excellent people, verbal and writing skills.

Employee Perks & Company Incentives

  • 401K with a company match
  • Medical, Dental, Vision and Life Insurance Plans
  • Career advancement potential within company
  • Paid time off for full time and part time employees, along with holiday pay
  • Employee Assistance and Anniversary programs
  • Discounted rates for services within Spa and Resorts
  • Work performance incentives

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