Cloud Operations Manager
Found in: Talent US C2 - 1 week ago
Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Overview:
We are looking for an exceptional and highly motivated Cloud Operations Manager to join a growing team of professionals. The Cloud Operations Manager is responsible for managing our platform's performance, as well as the team that will be supporting it. Your role will be to understand the demands being put on the platform and ensure BD is building/running the platform in the right way, to ensure optimal uptime, performance, and client satisfaction. Additionally, the Cloud Operations Manager will work with technical support and product development teams to monitor the health and performance of the platforms and handle challenging issues.
Responsibilities:
Work with our team to provide 24 x 7 operational support for our Cloud Services. This includes AWS Hosting, Disaster Recovery, and Remote Operations Services.
Serve as an expert on our operational performance, and devise innovate strategies for improvement.
Define and implement the automation processes for cloud operations, including defining automation needs, usage of DevOps/system configuration tools.
Build and maintain the Cloud operations related Procedures and policies, define Key Performance Indicators, and contribute to and enhance security policies and procedures for Cloud Services.
Manage customer facing functions for Cloud Operations. Ensure that the Technical Support team is built to provide world class customer satisfaction.
Provide people leadership for the team, including designing training programs, onboarding programs, and identifying key players within your organization
Manage the relationship with the Cloud Hosting/3rd party providers.
Work with the Cloud teams to build/use automation tools to provide fast, complaint list of cloud operations.
Define, establish and report Key Performance Indicators to monitor operations services health; define and report to external customers contracted metrics and SLAs.
Conduct System Outage and System Impact Analysis and reporting and implement corrections to prevent the reoccurrence of incidents (COE).
Develop, implement, communicate, and enforce IT policies, procedures, and process improvements.
Lead cross-functional teams; recruit, hire, mentor, and manage personnel with diverse technical skill sets.
Support Sales/pre-sales and Marketing teams through fulfilling Hosting Design.
Required Skills and Experience:
5+ years of experience in technical operations
2+ years of experience in cloud operations
3+ years of system engineering work in a Linux/AWS environment with development/scripting responsibilities (infrastructure as code)
3+ years in a managerial or team lead role
Expert technical troubleshooting skills and/or the ability to implement processes and controls to find root cause.
Prior experience with a broad set of information systems and technology infrastructures, including network, database, and customer facing systems, data center operations, proven large-scale 24x7 operations expertise and managing IT vendors.
Prior experience with building, managing, operating technology infrastructures in AWS including supporting applications built in the cloud and migrating applications into the public cloud.
Prior experience with operating, monitoring, and supporting serverless applications
Application of appropriate information security and regulatory or statutory compliance, including HIPAA, SOC, GDPR.
Success in leveraging traditional best practices, such as ITSM, as well as emerging methods, such as DevOps, that are optimized for agility.
Practical experience in developing and implementing a high-performing ITSM environment and knowledge of ITSM best practices.
Demonstrated ability to develop and execute a resource plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and motivated.
Deliver effective service management through the definition and adoption of a governance practice that uses KPIs and metrics to track and measure the quality of service delivery to external clients.
Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to business leaders, and business concepts to the BD workforce
Demonstrated ability for planning, tracking, and analyzing progress on all aspects of technical projects.
Preference given to candidates who have worked in fast growing startup environment
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.
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