Manufacturing Services Manager
3 weeks ago
Advantage Technical is seeking a Manufacturing Service Manager-Customer Relations (Direct Hire)
for top machinery engineering manufacturer in Milford, MA. (LOCAL CANDIDATES ONLY)
The Manufacturing Service Manager will lead our inside Engineering/Manufacturing team to ensure customer satisfaction and champion the continuous improvement of our sales operations. This Manager will be a trusted Customer Oriented Leader in a manufacturing environment with experience leading change management and working cross functionally with a high degree of autonomy.
Role and Responsibilities:
Lead the inside sales team as a Solution Oriented leader; remove obstacles and provide support, coaching and the tools needed to succeed.
Ensure a “Best in Class” experience for our customers with same day acknowledgement for all quote and order inquiries and by fostering a can-do attitude where all team members can service all customers.
Be an active member of the team; support key account management and resolve customer escalations in a way that balances the needs of the company, the team, and the customer.
Evaluate and continuously improve sales operations processes; develop and implement training and quality assurance programs.
Seek opportunities for significant impact; drive and implement change.
Collaborate cross-functionally with operations, engineering, quality, and accounting; develop strong relationships with internal customers to ensure we have a foundation of trust and deliver the best service to our customers.
Become a subject matter expert on company products and programs.
Collaborate with executive leadership to meet strategic objectives.
Be a positive brand ambassador of our family of brands both inside and outside the company by exemplifying integrity, entrepreneurship, and admirable character.
Skills and Qualifications:
- Bachelor’s degree, preferred.
- Experience in a manufacturing environment.
- Minimum 3-5 years of experience directly supervising a team of inside sales, engineering, and manufacturing team and or customer service.
- Experience with successful change management and the ability to create a significant positive impact through process improvement.
- Experience with ERP and CRM systems, Sales Forces is a plus.
- Excellent leadership, management, and motivational skills
- High Emotional Intelligence an ability to read people and understand their needs.
- Resilient, resourceful, sense of urgency and commitment to high standards of excellence.
- Tech Savy, able to learn and optimize the use of various technology.
- Strong communication and interpersonal skills.
- Advanced computer skills including proficiency in Microsoft Excel, Word, and PowerPoint
- Travel required, as needed.
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