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Supervisor, Dining Services

4 months ago

Neenah, United States ThedaCare Full time

Job Description

:

KEY ACCOUNTABILITIES:

1. Provides oversight and supervision for work processes and workflow of team members to achieve the service expectations of the department.

2. Assists in developing standards and guidelines, communicates to team, and monitors the standard work for food preparation, service, and delivery to ensure that production and quality standards are met.

3. Interviews, hires, and oversees onboarding and training programs to build a highly-effective and engaged work team. Actively listens and addresses team member ideas and concerns.

4. Is responsible for prudent resource management of food, labor, equipment, and supplies necessary for effective operation of the department.

5. Creates a professional, welcoming environment and atmosphere that is customer-focused and models positive behavior with leaders of the team.

6. Communicates and ensures consistent application of department policies and procedures, and coaches team members as necessary.

7. Maintains compliance with regulatory agency requirements for food safety, infection control, and HIPPA, and provides a safe working environment for the team.

8. Responds promptly to customer complaints or quality incidents seeking to provide optimal service recovery. Investigates the root cause of the issue and follows through with prevention measures.

9. Produces a clear and timely work schedule, and adjusts the schedule as needed to respond to staffing issues and work needs. Creates and adjusts job workflows as needed.

10. Reviews budgets, monitors metrics, and makes adjustments as necessary to meet the performance expectations of the department.

11. Works collaboratively with leaders, managers, or team members from other departments to promote effective communication and achieve mutual goals.

12. Performs other duties as assigned.

QUALIFICATIONS:

• High school diploma or GED

• Three years of experience in food production or an equivalent combination of education and experience

• ServeSafe Manager food safety certification within three months of hire

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance

• Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Normally works in climate-controlled environment, although will be exposed to heat and humidity from cooking equipment, and cold while in walk in coolers and freezers

• Frequent standing with movement throughout work area

• Frequent exposure to sharp objects and instruments

• Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock

• Occasional high noise level in work environment

• Possible exposure to hazardous materials

• Interaction with department members and various catering customers

Scheduled Weekly Hours:

40

Scheduled FTE:

1

Location:

ThedaCare Medical Center - Shawano - Shawano,Wisconsin

Overtime Exempt:

Yes