![Partners HealthCare](https://media.trabajo.org/img/noimg.jpg)
AMC Senior Vice President, BWH/MGH Department Operations
3 weeks ago
Description
GENERAL SUMMARY/OVERVIEW STATEMENT:
As a not-for-profit organization, Mass General Brigham (MGB) is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system.Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, MGB supports a complete continuum of care including two academic medical centers, community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities.
Under the leadership of the Chief Operating Officers (COOs), the Senior Vice President of Department Operations (SVP) serves as the senior executive for three academic departments and two services across BWH and MGH (the “AMCs”). The SVP serves as the primary executive and the hospital executive partner to the AMC Department Chair in their leadership of, and pursuit of excellence in, the quadripartite mission of clinical care, biomedical research, education, and community service within their respective departments.Specifically, the SVP partners with the following academic departments/services:
Department of Medicine Department of Neurology Department of Dermatology Department of Physical Medicine & Rehabilitation Services Primary Care Value-based Care
The SVP collaborates directly and continuously with the Department Chair(s) and jointly supervises, with the Chair, the Department Administrator who manages the day-to-day clinical, research, and education program operations within his/her respective academic department.The SVP is responsible for the funding and indirect management of hospital FTEs who are deployed within those academic departments.
In addition, the SVP is responsible—directly, or in partnership with senior leader colleagues — for a number of ongoing, broad organizational requirements, including:
•Ensuring that competent, efficient, and coordinated patient care is uniformly provided to patients in ambulatory, inpatient and community settings;
•Ensuring that all educational programs meet institutional and outside regulatory requirements;
•Ensuring that all research initiatives are appropriately supported;
•Directing and developing the organization of services and programs within the scope of responsibility of the SVP;
•Managing all operating and capital budgets for the AMCs within the purview of the SVP;
•Leading the management team within the SVP’s enterprises toward attainment of identified short- and long-term goals and objectives;
•Advancing MGB’s commitment to diversity, equity, and inclusion;
•Executing strategies and plans designed to achieve MGB’s strategic objectives; and
•Collaborating with other institutional leaders to meet MGB strategic goals and objectives.
Reporting to the COOs, the SVP is ultimately accountable for the overall administrative and strategic leadership, operating results, and financial performance of the applicable areas, and serves as an institutional leader across the AMCs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leadership
·In partnership with the COOs, determines the overall vision, mission, direction, goals, and objectives of the areas of oversight.Directs the strategic planning process, establishes and achieves long range goals, and ensures the implementation of strategic business plans that are aligned with the hospital’s vision, strategic plans, and goals.
·In partnership with the COOs and Department Chairs, support and help lead the integration of the academic departments across the AMCs.
·Serve as one of the principal architects of unification of the BWH and MGH departments for those departments which reside within the SVP portfolio.
·In coordination with the AMC President, Chairs, and COOs, oversee development and implementation of a plan to horizontally integrate most activities and structures that are presently distinct across the two institutions.
·Ensures healthy and collaborative administrative relationships within the AMCs and across the MGB system.The SVP acts in the best interest of the AMC-wide and MGB-system outcomes.
·Develops and implements systems and procedures consonant with the AMC’s policies.Assesses administrative and financial needs and revises policies and procedures to meet changing needs.
·Works with management staff and representatives from other areas to evaluate, initiate, and implement systems and procedures and revises as necessary to improve and maximize efficiency.
·Continuously assesses and improves the efficiency of systems and processes, and overall expense management.
·Serve as a critical leader in the AMC’s and MGB’s Enterprise Asset Management efforts - leading performance improvement initiatives, presenting data and trends across the AMCs, and working to optimize volume, utilization, and year-over-year performance.
·Develops effective, clear, and precise methods of communicating with the COOs, and with hospital and physician leaders, faculty, and staff on a regular basis.
·Keeps current regarding trends and developments in the health care field.
·Serve as a representative of the organization if/as requested.
Department Oversight: Administrative
·In partnership with the Department Chairs, supports the department-based administrative leaders as they ensure effective faculty development and general service offerings related to:
·Appointments/Promotions/Search Processes
·Credentialing
·OPPE/FPPE
·COI
·Information Systems
·Legal Services
Department Oversight: Clinical
·In partnership with the Department Chairs, supports the department-based administrative leaders as they ensure effective clinical administration offerings related to:
·Ambulatory Clinic Administration
·Inpatient Service Administration
·Surgical/Procedural Service Administration
·Capacity
·Policies, Procedures, Regulations, and Compliance
·Quality & Safety
·Revenue Cycle
·Strategic Growth & Development
Department Oversight: Academic
·Research
·Supports the efforts of the Department Chairs in directing the professional service and program research activities of the inpatient operations.
·In partnership with the Department Chairs, supports the department-based administrative leaders as they ensure effective research administration offerings related to:
·Pre-Award Administration
·Post-Award Administration
·Policies, Procedures, Regulations, and Compliance
·Education
·Works with the Department Chairs, the Chief Academic Officers, the Chief Medical Officers, and the Graduate Medical Education leadership in developing and maintaining a quality clinical training program within the AMCs.
·Participates in administrative discussions on issues that potentially have impact on training and educational needs and ensures that the potential impact on these needs are considered as part of the decision-making process.
·In partnership with the Department Chairs, supports the department-based administrative leaders as they ensure effective educational administration offerings related to:
·Affiliations
·Program Design & Management
·Policies, Procedures, Regulations, and Compliance
Capital Management
·In collaboration with the COOs, oversees all physical space that is part of the portfolio.
·Takes a leadership role in planning and space allocation for all current and future applicable services assets across the AMCs.
·Oversees vendor relationships as applicable.
·Partners with the COOs for all capital planning relative to applicable services.
Financial Management
Leadership Maintains the solvency of all funds under the SVP’s purview. Examines, analyzes, and interprets financial reports for the purpose of giving advice, preparing statements and projections, and ultimately managing resources. Supervises the activities of subordinates who are responsible for being familiar with and approving all expenditures, assigning cost centers, monitoring compliance with budgets, and identifying and investigating potential problem areas and proposing solutions. Budgeting Partners with all required constituents to prepare annual budgets for the physicians organization and the hospital in the prescribed format for the responsible areas, and on behalf of service line advancements.Presents and justifies budget requests to the COOs. Fiscal Management Responsible for the cost center fiscal management of all areas of responsibility. Establishes and achieves financial goals and measures, monitors, and ensures the on-going financial performance. Facilitates effective cost containment practices through monitoring of volume trends, proactive management of capacity (physical and human resource), supplies, service contracts, and professional services agreements. Oversees expense management issues; performs comparative analyses; develops and implements strategies for cost containment. Participates in the development and monitoring of physician compensation plans for the relevant departments, with a focus on productivity. Analysis & Reporting Examines, analyzes and interprets financial reports for the purpose of giving advice, preparing statements and projections, and ultimately managing resources. In partnership with the COOs, Chairs, and department-based administrative leaders prepares analyses and forecasting for introduction of new programs/services and service line centers. Approves all relevant capital purchases and tracks ongoing expenditures. Monitors all research, sundry, HMS, BWPO, BWH, MGH and MGPO funds as appropriate.Oversees these activities where appropriate. Supervises the activities of subordinates who are responsible for being familiar with and approving all revenue/expense transactions, assigning cost centers, monitoring compliance with budgets, and identifying and investigating potential problem areas and proposing solutions. Ensure that the highest standards of integrity, ethics, control, and confidentiality are maintained at all times across all financial and accounting matters under the purview of the SVP.System Engagement
In alignment with MGB and its associated entities, develops, supports, and manages coordinated programmatic initiatives for care model development, care delivery improvement, cost reduction, administrative alignment, and network and business development. With counterparts across MGB, assesses the market’s need for clinical services. Monitors and evaluates the adequacy of planned and existing services and ensures the development of programs and services to respond to the market. As a part of Mass General Brigham initiatives, leads standardization efforts aimed at cost savings, efficiency and best practices.Human Resources Management
Management Actions·Coordinate with Human Resources for the interviewing, hiring, personnel transactions (hiring, salaries, promotions, job descriptions, etc.) and implementation of institutional corrective action policy for staff.
·In conjunction with Human Resources leadership, serves as a primary resource for issues related to professional and non-professional staff benefits.
·Using PeopleSoft Manager Self Service, initiates, approves, and coordinates with Human Resources for approval of human resources changes (i.e. salary adjustments, salary distributions, training records, etc.) for staff who reside under the SVP's PeopleSoft tree (or delegates said work).
·Prepares performance reviews on direct reports.
·Takes corrective and disciplinary action, up to and including termination, as necessary to maintain the highest level of staff productivity and effectiveness.
·Reviews workload issues to ensure appropriate staffing.
·Oversight
·Provides direct supervision to and is responsible for the conduct, operations, and results of the professional and non-professional staff.
·Develops and implements change management programs including efficiency and resource utilization projects.
·In times of transition, supports areas that require interim leadership support.
·Development
·Actively considers opportunities to grow the abilities, skills, and support of employees through professional development, enhanced communication vehicles, employee-focused initiatives, and otherwise.
·Culture/Equity
·Reviews, supports, and ensures salary and wage equity for staff.
·Creates a supportive, educational, and development-focused environment for all staff.
·Ensures the support and maintenance of a diverse, inclusive, and professional environment for all staff.
·Compliance
·Reviews salary and wage issues; works with Chairs,COOs, and department-based administrative leaders to develop and implement compensation plans in coordination with MGB.
·Develops, implements, oversees and approves policies, procedures and systems and revises as necessary to maximize efficiency.
·Responsible for ensuring compliance with regulatory bodies and making managers aware of policy and procedure changes.
Other
·Oversee general administrative matters.
·Develop letters, presentations, announcements, and other communications; all documents must be of the highest caliber of refinement and professionalism.
·Serve as a stand-in for the COOs in relevant meetings when the COOs are not available; serve on committees as needed or assigned by the COOs.
·Lead or participate in special projects and perform other related tasks as requested or required.
Qualifications
MINIMUM JOB QUALIFICATIONS:
10+ years of experience as a leader within an academic medical center. Demonstrated track record of successfully leading teams. Experience working in a highly matrixed organization / environment strongly preferred. Master’s degree required. MGB and/or HMS experience strongly preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Leadership: Truly outstanding interpersonal skills and a high degree of social facility in obtaining cooperation and support from a broad range of people are required.A demonstrated ability to interact with all members of the organization in ways that enhance understanding, respect, cooperation, and problem solving is essential. Results orientation: Results-driven approach with experience/ability to achieve results in a metrics based analytical environment.The ability to work independently and accurately and concisely disseminate information in both written and verbal formats is required.The ability to independently resolve quickly most problems encountered is essential. Organizational Skills: Outstanding organizational skills are necessary to manage many competing timetables and responsibilities and deadline pressures.The ability to delegate, effectively supervise, and plan for the timely and successful completion of short- and long-term objectives is essential.The responsibilities of this position require detailed, concentrated effort and constant re-establishment of priorities as well as complex and sensitive decision-making. Collaboration: Able to work effectively within a matrixed based organizational structure Business acumen : Budget management, data and analytics market knowledge, knowledge and analytical skills to support health care delivery and hospital operations, ability to understand and integrate system budget challenges into proposed annual budgets. Initiative: A self-starter who can develop roadmaps, frameworks and plans in an area with minimal precedent.A successful track record of front-line management and the ability to provide support, direction, and development counsel to staff is required. Communicator/Facilitator: Interpersonal, presentation and organizational skills and professional demeanor; Demonstrated sensitivity, discretion, and judgment regarding confidential matters are essential. Excellent verbal and written communication skills are necessary to communicate effectively with a large and diverse constituency, including the Chairs, senior departmental leaders, hospital and PO leaders and administrative staff, research faculty at all levels, research trainees and staff, representatives of other offices, collaborating institution officials, granting agencies (NIH, industry and foundations), potential donors, representatives, and vendors. A good command of English language, including medical and scientific terminology, is critical. Program Implementation: Proven ability to develop and implement programs. Project Management: Proven ability to successfully manage highly complex projects. Innovation: Creativity in exploring and adapting new “measure to improve” and decision support approaches. Confidence in complexity and ambiguity : Understand and executes effectively amongst the complexities of an academic medical environment, and the broader enterprise.The ability to work collaboratively with chairs, chiefs, senior executives, physicians, service line administrators, operations management, and other employees in a complex matrix organization. Judgement: Demonstrated judgement in managing sensitive issues and when to escalate problems. Team: Takes personal responsibility in development a team and is passionate about a happy, highly functioning team with the most acceptable level of talent and performance for the responsibilities of the department. Interpersonal: Excellent interpersonal, oral communication skills. Possess a leadership style that is open and transparent and an exceptional capacity to build strong relationships.Manages conflict and achieves resolution effectively. Time management : Exceptional organizational skills and ability to prioritize effectively. Flexibility to work independently and to handle multiple tasks with project deadlines. A tenacious, can-do personality that works to correct mistakes and get things done as efficiently as possible, often utilizing resources across services. Technology :Competency in the latest digital capability to support decision support tools and environments (e.g., command center). Mass General Brigham values : Embraces values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
DIRECT REPORTS:
·Administrative leadership for each of the departments, services, and centers within the portfolio
·Other operational leaders as defined by the COOs
WORKING CONDITIONS:
Attends meetings in and out of hospitals and clinics.May require travel to off-campus locations. Is available for early and late meetings and flexible to meet frequent deadlines.Some evening and weekend work will be necessary.
SYSTEM AND FISCAL RESPONSIBILITIES:
·Accountable for the budget performance of all accounts within the purview of the position.
Responsible for managing an effective, efficient team of resources, with stewardship. Works within legal, regulatory, compliance, accreditation and ethical practice standards relevant to the position and as established by BWH/BWFH/BWPO/MGH/MGPO/MGB. Complies with appropriate BWH, BWFH, BWPO, MGH, MGPO and MGB policies and procedures. Brings potential matters of non-compliance to the attention of the supervisor or other appropriate staff.-
Somerville, Massachusetts, United States Massachusetts General Hospital Full timePosition Overview:Mass General Brigham (MGB) is a distinguished not-for-profit entity dedicated to enhancing patient care, advancing research, and fostering education within the community through innovative leadership across our healthcare system.Key Responsibilities:As the Senior Vice President, you will oversee critical operational functions within the...
-
Vice President of Philanthropic Engagement
3 days ago
Somerville, Massachusetts, United States Brigham & Women's Hospital(BWH) Full timeGENERAL SUMMARY/ OVERVIEW STATEMENT: Are you passionate about making a difference in the lives of patients and their families? The Brigham and Women's Development team is dedicated to supporting the mission of our esteemed academic medical center. We are a community-focused organization committed to advancing the philanthropic objectives of the hospital. The...
-
Senior Vice President, Department of Psychiatry
22 hours ago
Somerville, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeJob SummaryThe Senior Vice President, Department of Psychiatry will serve as the lead administrator of the planned Mass General Brigham (MGB) Academic Medical Center (AMC) Department of Psychiatry, the integrated department of the AMCs (Massachusetts General Hospital and Brigham and Women's Hospital).Key ResponsibilitiesLeadershipDetermine the overall...
-
Somerville, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeJob Summary:The Senior Vice President of Department Operations serves as the senior executive for three academic departments and two services across Brigham and Women's Hospital and Massachusetts General Hospital. This role requires a strong leader who can partner with department chairs and hospital executives to drive excellence in clinical care, biomedical...
-
Senior Vice President, Department Operations
19 hours ago
Somerville, Massachusetts, United States Mass General Brigham Full timeJob SummaryWe are seeking a highly experienced and skilled Senior Vice President, Department Operations to join our team at Mass General Brigham. This is a key leadership role that will oversee the strategic planning, direction, and implementation of departmental operations across our academic medical centers.Key ResponsibilitiesLeadershipDevelop and...
-
Development Associate
3 weeks ago
Somerville, United States Brigham & Women's Hospital(BWH) Full timeJob Description - Development Associate (3295657) GENERAL SUMMARY/ OVERVIEW STATEMENT: Looking for an opportunity to have an impact on the lives of patients and families? Join the Brigham and Women’s Development team! As we work together to support this world-class academic medical center and the hospital’s mission of a healthier world, we pride...
-
Development Associate
3 weeks ago
Somerville, Massachusetts, United States Brigham & Women's Hospital(BWH) Full timeJob Description - Development Associate GENERAL SUMMARY/ OVERVIEW STATEMENT: Looking for an opportunity to have an impact on the lives of patients and families? Join the Brigham and Women's Development team As we work together to support this world-class academic medical center and the hospital's mission of a healthier world, we pride ourselves on being a...
-
Senior Vice President, Department Operations
15 hours ago
Somerville, Massachusetts, United States Brigham and Women's Hospital Full timeJob SummaryWe are seeking a highly experienced and skilled Senior Vice President, Department Operations to join our team at Brigham and Women's Hospital/Massachusetts General Hospital. This individual will be responsible for leading the operational strategy and direction of our department, ensuring the delivery of high-quality patient care, research, and...
-
Officer, Major Gifts
7 days ago
Somerville, United States Brigham and Women's Hospital Full timeDescription GENERAL SUMMARY/ OVERVIEW STATEMENT: Looking for an opportunity to have an impact on the lives of patients and families? Join the Brigham and Women's Development team! As we work together to support this world-class academic medical center and the hospital's mission of a healthier world, we pride ourselves on being a passionate, mission-driven,...
-
Vice President of Philanthropic Engagement
1 week ago
Somerville, Massachusetts, United States Mass General Brigham Full timeGENERAL SUMMARYOVERVIEW STATEMENT:Are you seeking a role that significantly influences the lives of patients and their families? Join the Mass General Brigham Development team as we collaborate to enhance this prestigious academic medical institution's mission of fostering a healthier world. We take pride in being a dedicated, mission-oriented, and...
-
Theatre Operations Supervisor
1 week ago
Somerville, Massachusetts, United States AMC Theatres Full timeAMC Theatres - 395 Artisan WayPosition: Crew LeaderAs a Crew Leader at AMC Theatres, your responsibilities will include:Providing Exceptional Service: Engage with guests to ensure a memorable experience while leading your team effectively.Team Coordination: Assist in assigning tasks and breaks to team members within your designated area.Guest Relations:...
-
Patient Placement Coordinator
4 weeks ago
Somerville, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeScope of PositionUnder the general direction of the Senior Manager of Admitting Services, the incumbent will assist in managing hospital capacity operations within the MGH Capacity Coordination Center. They will act as a liaison between attending and resident physicians, nursing staff, and administrative staff to ensure timely and clinically appropriate...
-
Patient Placement Coordinator
4 weeks ago
Somerville, United States Massachusetts General Hospital(MGH) Full timeScope of Position Under the general direction of the Senior Manager of Admitting Services, the incumbent will assist in managing hospital capacity operations within the MGH Capacity Coordination Center. They will act as a liaison between attending and resident physicians, nursing staff, and administrative staff to ensure timely and clinically appropriate...
-
Senior Vice President of Material Innovation
3 days ago
Somerville, Massachusetts, United States Formlabs Full timeAre you prepared to guide a worldwide team and spearhead advancements in the 3D printing sector? Join Formlabs as the Vice President of Material Strategy & Operations.Company Overview: Formlabs stands at the forefront of technology, transforming the landscape of professional 3D printing. Our materials division is pivotal to our achievements, propelling...
-
Grant Coordinator
6 days ago
Somerville, United States Massachusetts General Hospital(MGH) Full timeUnder the general direction of the Senior Grant Administrators, Senior Financial Analyst, and Senior Administrative Manager of the MGH/CBRC, the Grant Coordinator is responsible for post-award and funds administration for the MGH Dermatology Clinics, CURTIS (Clinical Unit for Research Trials & Outcomes in Skin), and clinical faculty at the MGH Department of...
-
Grant Coordinator
4 weeks ago
Somerville, United States Massachusetts General Hospital(MGH) Full timeGeneral Summary/Overview Statement This position will report to the Senior Administrative Manager and support day-to-day administrative activities related to the Cardiology Division's research portfolio. The Administrative/Grant Coordinator works with Sr. Grant Administrators to develop and prepare grant applications and submissions, prepare and submit...
-
Executive Director, Academic Medical Center
16 hours ago
Somerville, Massachusetts, United States Mass General Brigham (Enterprise Services) Full timeJob SummaryThe Senior Vice President, Department of Psychiatry will serve as the lead administrator of the planned Mass General Brigham (MGB) Academic Medical Center (AMC) Department of Psychiatry, the integrated department of the AMCs (Massachusetts General Hospital and Brigham and Women's Hospital).Key ResponsibilitiesLeadershipDetermine the overall...
-
Grant Coordinator
4 weeks ago
Somerville, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeGeneral Summary/Overview StatementThis position will report to the Senior Administrative Manager and support day-to-day administrative activities related to the Cardiology Division's research portfolio. The Administrative/Grant Coordinator works with Sr. Grant Administrators to develop and prepare grant applications and submissions, prepare and submit...
-
Supervisor
3 months ago
Somerville, United States AMC Theatres Full timeJob Summary Free movies, free popcorn, flex schedules…and more! Assist management in the coordination of operations to achieve AMC’s goals. Model and communicate expectations to all associates in a professional and safe work environment. Benefit Summary Build strong communication, leadership, and time management skills at AMC, and take...
-
Vice President of Philanthropic Engagement
1 week ago
Somerville, Massachusetts, United States Mass General Brigham Full timeGENERAL SUMMARY/OVERVIEW STATEMENT:Are you looking to make a significant difference in the lives of patients and their families? The Development team at Mass General Brigham is dedicated to supporting a leading academic medical institution and its mission to foster a healthier world. We take pride in being a passionate, mission-oriented organization that...