Desktop Services Technician I
Found in: Talent US C2 - 2 weeks ago
Grow your career at Cedars-Sinai
The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies. Cedars-Sinai has once again solidified its position as a global healthcare technology leader, receiving top accolades in not one but two prestigious surveys.
Why work here?
Cedars-Sinai placed in the top 20 on Newsweek’s “” list, which highlights hospitals that have excelled in the utilization of electronic functionalities, telemedicine, digital imaging, artificial intelligence and robotics.
The organization’s Healthtech excellence was acknowledged again, this time by the esteemed ““ recognition program. Cedars-Sinai was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed healthcare organizations. Cedars-Sinai netted high scores across multiple domains and particularly excelled in the areas of infrastructure, interoperability, and population health innovation.
What will you be doing in this role:
The Deskside Services Technician I provides basic technical support in performing installation, repair, and preventative maintenance of personal computers and related software/hardware. Troubleshoots routine software and hardware failures and identifies network problems when related to personal desktop computers. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to the maintenance of personal computers utilizing experience and understanding of Cedars-Sinai's Information Technology (IT) environment. Support involves phone, email, in-person, and remote as needed.
Responsible for following Standard Operating Procedures (SOPs) while providing deskside support services to Cedars-Sinai end-users. Develops comprehensive work plans and analyzes user requirements in a rapidly changing technology environment. Performs less complex installation, relocation, troubleshooting, repair/fixes, and preventive maintenance of desktop devices and software applications with minimal interruption to end-users while continuing to meet organizational demands in a cost-effective manner. Maintains online and hardcopy technical documentation related to Incident/Request Management and/or project support in an accurate and timely manner. Works closely with the EIS Technology Engineering Group and LAN Administrators to maintain the integrity of the CSHS network while implementing new projects. Participates in product evaluations to ensure hardware equipment and software are compatible, remains current with industry trends and technology advances, and attends training and educational seminars as assigned. Maintains a high level of work completion while maintaining consistent quality ratings via surveys. Handles assignments at different locations throughout Los Angeles. Driving between locations is a routine requirement.Experience Requirements:
Two (2) plus years of experience in providing deskside support for end-user's computer hardware (. desktops, laptops, laser jet printers, handheld devices), computer software (. Microsoft Office Suite, Outlook email, Anti-virus), and wireless connectivity.
Educational/License Requirements:
High School Diploma or GED.
CA Driver’s License.
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