Services Support Representative
Found in: Talent US C2 - 1 week ago
About the Role:
Want to work in a dynamic and engaging work environment? Want to see where the future of technology is headed? Apply for our entry level business to business position in TD SYNNEX's sales organization supporting an established customer base. TD SYNNEX operates within the IT distribution channel therefore we are a very dynamic and collaborative environment where each person holds a meaningful role. This is an opportunity to learn the sales and business development techniques of a Fortune 100 company while providing an exceptional customer service experience to our valued partners. This role supports the sales organization by owning administrative processes to ensure that customers needs are met while gaining valuable sales experience that will provide career growth opportunities within our sales organization.
Performs sales order processing, promotional requests, and sales quotes.
Manages routine sales calls within an established customer base to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met
Answers customer questions on pricing, availability information on products, and any shipping or service issues related to placed orders
Handles issue resolution such as shipping / stock, promotional adjustments
Maintains daily transactional engagement with the customer and internal partners
Represents TD SYNNEX professionally in daily interface with business partners/customers
Meets attendance and punctuality standards
Knowledge, Skills, and/or Abilities Required:
Build solid, effective working relationships with others
Constructively work under stress and pressure when faced with high workloads and deadlines
Respond to incoming calls and greet public in a friendly and courteous manner
Adjust readily to change and adapt as needed
Able to be immobile for long extended periods
Use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level
Maintain a positive attitude in the face of criticism, rejection, or failure
Able to maintain confidentiality of sensitive information
Required Experience and Education (Years & Type):
2 year degree; or HS diploma/GED plus 1 years relevant experience
Preferred Education/Experience:
Current affiliation within a sales organization/class preferred
Bachelor's Degree within a business or IT discipline preferred
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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