Customer Service Representative
1 month ago
Why you should join Planet Fitness:
- Great growth opportunities - we are a dynamic and growing company
- Set Schedule
- Medical, Dental and Vision insurance benefits (Full Time positions only)
- Employee Referral Bonus Program
- Following 120 days of active employment, you will be eligible for a .50 cent increase.
- This position has a $1/hour premium added to any hours worked 6:00 PM-6:00 AM.
- FREE Black Card Membership
- 401(k) with generous employer match
- Profit sharing program
- A sparkling clean work environment (where we all pitch in to keep the club pristine)
- Contribute to changing people's lives every day by helping us create a healthier Planet
- Work hard play hard with an amazing group of talented, dynamic team members
- Employee Assistance Program (EAP)
Some of your responsibilities will include:
- The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed
- Answer phones in a friendly manner and assist callers with a variety of questions.
- The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.
- Must be 18 years of age or older.
- Punctuality and reliability is a must.
- Customer service experience preferred.
- Continual standing and walking during your shift.
- Continual talking to members and potential members in person and on the phone during your shift.
- Must be able to lift 45 pounds.
Equal Opportunity Employer
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