Customer Service Representative
2 months ago
The Customer Service Representative will interact with and support the Company’s customers and Technical Sales Representatives.
Duties / Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products.
- Assists the Technical Sales Representative with price negotiation and contract review.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Monitor inventory levels for specific customer products.
- Project management in conjunction with Technical Sales Representative.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Proficient in Microsoft Office suite or related software.
- Technical math and mechanical skills preferred.
Education and Experience:
- High school diploma or equivalent required.
- Bachelor’s degree preferred.
- Customer service experience preferred.
- Experience reading blueprints preferred.
- Experience in the rubber, seal, or gasket industry preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Occasional assistance in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing.
Schedule:
This is a full-time, non-exempt position. The hours and days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m.
Benefits:
Zatkoff offers the following benefits for full-time employees:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short and long-term disability
- Employee Assistance Program
- Profit sharing
- Annual performance bonuses
Additional Information:
Zatkoff is an Equal Opportunity and Affirmative Action Employer. Zatkoff is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. Legal authorization to work in the U.S. is required for all positions, and certain positions may require specific types of legal work authorizations.
IndeedSponsored PM21
We have other current jobs related to this field that you can find below
-
Customer Service Representative
3 months ago
Maumee, United States Zatkoff Seals & Packings Full timeThe Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. Duties / Responsibilities: Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for new or additional products. Assists the...
-
Customer Service Representative
3 months ago
Maumee, United States Zatkoff Seals & Packings Full timeJob DescriptionJob DescriptionDescription:The Customer Service Representative will interact with and support the Company’s customers and Technical Sales Representatives.Duties / Responsibilities:Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.Collects and enters orders for...
-
Customer Service Representative
21 hours ago
Maumee, United States Zatkoff Seals & Packings Full timeJob Type Full-time Description The Customer Service Representative will interact with and support the Company's customers and Technical Sales Representatives. Duties / Responsibilities: Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. Collects and enters orders for new or...
-
Bilingual Customer Service Representative
1 month ago
Maumee, United States Cardinal Services Full timeCardinal Staffing Services, is immediately hiring a Bilingual Customer Service Representative for a Telecommunications company in Maumee, OH. Responsibilities:Assisting customer phone calls and performing all work duties, in Spanish and English trans Customer Service Representative, Customer Service, Bilingual, Staffing, Representative, Retail
-
Customer Service Representative
2 days ago
Maumee, United States Planet Fitness Full timeWe are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience! Responsibilities: Greet members and guests, providing exceptional...
-
Service Customer Care Representative
3 weeks ago
Maumee, United States Crown Equipment Full timeService Customer Care Representative / Dispatcher Location: Maumee, OH, US, 43537 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and...
-
Customer Service Rep
1 month ago
Maumee, United States Chewy Full timeChewy empowers you to build, grow, and unleash your fullest potential Currently welcoming applications for multiple Customer Service Rep openings to: Engage directly with customers through multiple channels (inbound phone calls, chats, email) regarding many topics (from helping customers shop for their new pet to finding that perfect chew toy or even...
-
iMember Service Representative
3 months ago
Maumee, United States Sun Federal Credit Union Full timeJob DescriptionJob DescriptionThe Interactive Member Service Representative (iMSR) is responsible for delivering extraordinary service to members and guest members while processing accurately and efficiently a variety of transactions and inquiries remotely. Adheres to applicable policies and procedures and displays the ability to solve a wide range of...
-
Outside Sales Representative
3 months ago
Maumee, United States Refloor Full timeJob DescriptionJob DescriptionOutside Sales Representative - We Will Train You!Are you tired of the repetitive routine of a 9-5 job, where your earning potential is limited? Do you have a strong desire to excel in the field of sales? Here's your chance to join Refloor, the most trusted Flooring Company in America! Build your career the way YOU want it!...
-
Outside Sales Representative
5 days ago
Maumee, United States Refloor Full timeJob DescriptionJob DescriptionOutside Sales Representative - We Will Train You!Are you tired of the repetitive routine of a 9-5 job, where your earning potential is limited? Do you have a strong desire to excel in the field of sales? Here's your chance to join Refloor, the most trusted Flooring Company in America! Build your career the way YOU want it!...
-
Orthopedic Sales Representative
2 months ago
Maumee, United States Rock Medical Orthopedics Inc Full timeJob DescriptionJob DescriptionSalary: Rock Medical is looking to add driven, energetic team players who are committed to being the most knowledgeable resources and providing the best customer service in the Orthopedic Industry. We are specifically looking to add strong sales-minded and results-oriented representatives to our Northwest Ohio sales...
-
Orthopedic Sales Representative
2 months ago
Maumee, United States Rock Medical Orthopedics Inc Full timeJob DescriptionJob DescriptionSalary: Rock Medical is looking to add driven, energetic team players who are committed to being the most knowledgeable resources and providing the best customer service in the Orthopedic Industry. We are specifically looking to add strong sales-minded and results-oriented representatives to our Northwest Ohio sales...
-
HVAC Service Technician
4 weeks ago
Maumee, United States Lane Valente Industries Full timeJob DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...
-
HVAC Service Technician
1 week ago
Maumee, United States Lane Valente Industries Full timeJob DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...
-
District Sales and Service Manager
3 weeks ago
Maumee, United States Dana Canada Full timeDistrict Sales and Service Manager - Midwest Home Office, OH, US, 43537 Requisition: 52624 Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets –...
-
Brand Representative
3 months ago
Maumee, United States IVM&Co Inc Full timeJob DescriptionJob DescriptionBrand Representative Position Details:Assess customer's individual usage needs and interests in order to best recommend advertising and marketing campaignsGenerate brand awareness and positive product impressions to increase salesUnderstanding the importance of sales and customer engagement as it relates to Brand...
-
Brand Representative
3 months ago
Maumee, United States IVM&Co Inc Full timeJob DescriptionJob DescriptionBrand Representative Position Details:Assess customer's individual usage needs and interests in order to best recommend advertising and marketing campaignsGenerate brand awareness and positive product impressions to increase salesUnderstanding the importance of sales and customer engagement as it relates to Brand...
-
Field Services Engineer
4 days ago
Maumee, United States Fiberon Full timeJob Description The Field Service Team is dedicated to resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands. The Field Service Engineer supports direct interactions with customers and consumers who are experiencing quality issues which have been attributed to Fortune Brand Products. The ideal candidate will have a...
-
Field Services Engineer
4 days ago
Maumee, Ohio, United States Fiberon Full timeJob DescriptionThe Field Service Team is dedicated to resolving consumer quality field issues in a timely fashion at the lowest cost to Fortune Brands. The Field Service Engineer supports direct interactions with customers and consumers who are experiencing quality issues which have been attributed to Fortune Brand Products. The ideal candidate will have a...
-
Director of Environmental Services
3 months ago
Maumee, United States Healthcare Services Group Full timeOverview: Who We AreHealthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized...
