Senior Director, Payment Operations

Found in: Talent US C2 - 1 week ago


St Petersburg, United States Zelis Full time

Position Overview

As the Senior Director of Payment Operations, you'll report directly to the Senior Vice President of Growth & Operations. In this role, you'll be responsible for overseeing our department's efforts in researching, resolving, and reporting Level 2+ issues related to payments. You'll need to excel in managing workload and productivity within a case/ticketed queue environment, leading a global team to success. Understanding diverse processes, from backend technical interventions to client outreach, is essential. Success hinges on strict adherence to processes, driving continuous improvement for enhanced efficiency, and providing accurate reporting to high-profile stakeholders.

Key Responsibilities

Build and scale the Provider Operations team, equipping the team for growth (e.g., talent management, international team build out)

Clearly articulate target servicing metrics (e.g., time to resolve tickets) with a strong orientation towards positive Client and internal customer experiences

Develop standard operating processes and work flows that enable payment issue resolution; these should enable effective training and tooling for the team

Serve as a subject matter expert on complex payments workflows and proprietary payments systems to effectively supervise team and consult on initiatives that impact the teams’ work

Actively monitor work queue and performance metrics to ensure team is meeting goals; communicate results and areas of concern to relevant stakeholders

Work closely with globalization, product, and development functions to identify opportunities to automate and drive efficiency; clearly articulate roadmap for growth

Serve as escalation point for high visibility, complex issues that require coordination across multiple departments, data analytics, and/or executive level updates

Ensure alignment and compliance with set policies and standards

Required Qualifications

Bachelor’s degree in any business related discipline

5+ years of experience in tech-forward organization, ideally in fintech, software or healthcare

Experience working with geographically dispersed teams in a hybrid and/or fully remote work environment

Preferred Qualifications

Excellent communicator, both written and verbal, with the ability to communicate at all levels across the organization

Ability to build scalable processes to support the fast-moving needs of a growing organization

Strategic thinker that can work in a fast-paced environment and build tools to effectively manage team

Willingness to learn nuance and details in order to partake in deep problem solving



  • St Cloud, United States Diocese of Orlando Full time

    GENERAL STATEMENT OF DUTIES:The Senior Director of Operations is a key member of the senior leadership team at Magnify and is responsible for managing the overall operations and administration of the organization. In collaboration with the Executive Director, the Senior Director of Operations develops comprehensive planning, implementation, and evaluation of...


  • St Cloud, United States Diocese of Orlando Full time

    GENERAL STATEMENT OF DUTIES: The Senior Director of Operations is a key member of the senior leadership team at Magnify and is responsible for managing the overall operations and administration of the organization. In collaboration with the Executive Director, the Senior Director of Operations develops comprehensive planning, implementation, and evaluation...


  • St Louis, United States St. Louis Jewish Community Center Full time

    Job Description Job Description Description: We offer outstanding benefits!Offer competitive wagesOutstanding medical insurance, life and long-term disability insurancePaid Time offFree membership to our state of the art Fitness CentersHiring Staff of ALL Religious Backgrounds and GendersAbout Us The St. Louis Jewish Community Center (the J) has been...


  • St Louis, United States Cardinal Ritter Senior Services Full time

    Job Description Job Description Cardinal Ritter Senior Services, one of South County's largest independent, assisted living, skilled nursing and rehabilitation nonprofit senior living communities, seeks compassionate and experienced Director of Quality to join our growing team. At Cardinal Ritter Senior Services, our mission is simple: we create communities...


  • Petersburg, United States Phlow Corporation Full time

    Job DescriptionJob DescriptionDescription:We are seeking an experienced hands-on Director of IT Operations to lead our technology operations. The IT Operations Director will oversee the day-to-day IT operations ensuring the implementation, support and maintenance of IT services and infrastructure that support our business and align with our organizational...

  • Director, Mutual Fund Operations

    Found in: Talent US C2 - 1 week ago


    St. Petersburg, United States Raymond James Full time

    Job Summary:   Provides direction, leadership and support to set and translate business strategy into work programs and processes for the large multi-function and/or complex specialty work groups in multiple locations. Leads major or multiple projects with significant scope, complexity and impact. Works independently or with subordinates on difficult...

  • Director of Nursing

    2 weeks ago


    St Johns, United States Bickford Senior Living Full time

    Join our DYNAMIC team at Bickford Senior Living as a Health & Wellness Director! The HWD is the clinical leader who supports the clinical operations within the branch. This position works closely with the Director to ensure the branch is a thriving and vibrant environment for our residents! This position offers a full suite of benefits options that vary...


  • St Louis, United States Vi-Jon Full time

    Description SUMMARY: Senior Director of Information Technology of Vivos Holdings, LLC is responsible for the design, development, implementation and security of the company's information systems, software applications, IT support, and IT infrastructure. The Senior Director of Information Technology will provide visionary and strategic leadership in...

  • Sr Director, Finance

    2 weeks ago


    St Petersburg, United States General Dynamics Ordnance & Tactical Systems Full time

    Overview: General Dynamics Ordnance and Tactical Systems, a premier provider of ordnance weapons and tactical systems to the U.S. Department of Defense and allied nations, has an opening for an onsite Sr Director, Finance, located in St. Petersburg, FL. This position will work closely with the executive leadership team of the business unit and several...


  • St Petersburg, United States Raymond James Financial Services Full time

    This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our St. Petersburg, FL, corporate office. Job Summary The Director of Product Management Planning and Strategy is responsible for partnering with technology & business unit executives to provide thought leadership, strategic direction, and market...

  • Director of Nursing

    2 weeks ago


    St Charles, United States Bickford Senior Living Full time

    Join our DYNAMIC team at Bickford Senior Living as a Health & Wellness Director! The HWD is the clinical leader who supports the clinical operations within the branch. This position works closely with the Director to ensure the branch is a thriving and vibrant environment for our residents! This position offers a full suite of benefits options that vary...

  • Senior Managing Director

    Found in: beBee jobs US - 2 weeks ago


    St Louis, Missouri, United States BioSTL Full time

    Position Summary: BioGenerator Ventures, the investment and entrepreneur support division of BioSTL, is seeking a Senior Managing Director to play a crucial role in driving the growth and impact of St. Louis' thriving innovation ecosystem. The Senior Managing Director will be responsible for leading BioGenerator Ventures, which includes managing its...

  • Activities Director

    3 days ago


    St. Simons Island, United States Senior Living Communities - Maxwell Group Full time

    Find your new career with a team that makes a difference in senior’s lives! Marsh's Edge is hiring for Activities Assistant-Life Enrichment Leader. This individual will plan & execute activities for residents in Assisted Living, Memory Care & Skilled Nursing. Being creative & enjoying working with seniors is a must!   We can help advance your career by...


  • St Rose, United States Bethyl Laboratories Full time

    Director of Refreshment Operations (Gulf Coast) LA, St. Rose The Corporate Director of Refreshment Services has the primary financial and operational responsibility for all branches/division within the company. The Corporate Director is responsible for ensuring the customers experience with Five Star represents the highest standard and best in class...

  • Executive Director

    Found in: Talent US C2 - 2 weeks ago


    St. Cloud, United States Ebenezer Full time

    Overview The Sanctuary of St Cloud Senior living is looking for a  Executive Director to join and lead our team in ensuring that the safety and health needs of the senior age assisted living/memory care residents are met at our busy St. Cloud, MN location. Supported by a Director of Health Services Nurse, Sales & Admissions Director, Office Manager,...


  • St Petersburg, United States TempExperts Full time

    Director of Human Resources (Direct Hire or Contract)In Office | Location: Pinellas County Florida TempExperts is recruiting for a Director of Human Resources. The HR Director will be responsible for planning, leading, and developing policies and activities of the Human Resource Department, ensuring legal compliance and implementation of the organization’s...

  • Director of Information Security and IT

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    St Petersburg, United States Botkeeper Full time

    Company Overview:Ready for the future of accounting? Botkeeper provides automated bookkeeping support to Accounting firms by using a powerful combination of machine learning, artificial intelligence, and skilled accountants. Our clients receive 24/7 accounting and support as well as incredible insight into their clients' financials with interactive...

  • Apheresis Director

    Found in: beBee S US - 3 weeks ago


    St. Petersburg, United States Johns Hopkins Medicine Full time

    Summary Responsible for the oversight of Apheresis Program to include clinical and scheduling staff. Provides leadership and support to a small group of supervisory staff. Formulates strategic, operational, and budgetary plans for a complex patient care service. Integrates Apheresis services with other appropriate services such as medicine, pediatrics,...

  • Apheresis Director

    Found in: beBee jobs US - 1 week ago


    St. Petersburg, United States Johns Hopkins Medicine Full time

    SummaryResponsible for the oversight of Apheresis Program to include clinical and scheduling staff. Provides leadership and support to a small group of supervisory staff. Formulates strategic, operational, and budgetary plans for a complex patient care service. Integrates Apheresis services with other appropriate services such as medicine, pediatrics,...

  • Office of Medical Education Director

    Found in: beBee jobs US - 2 weeks ago


    St. Petersburg, United States Johns Hopkins Medicine Full time

    Job SummaryEstablishes and remains accountable for overall operational administration of the Office of Medical Education. The OME Director will work in partnership with the Director of Medical Education/DIO (physician) to foster teamwork, strategic growth opportunities, operational business and service excellence, facilitate best practice in medical...