Director of Operations

Job Description Job Description Description: We offer outstanding benefitsOffer competitive wagesOutstanding medical insurance, life and long-term disability insurancePaid Time offFree membership to our state of the art Fitness CentersHiring Staff of ALL Religious Backgrounds and GendersAbout Us The St. Louis Jewish Community Center (the J) has been providing excellent health and cultural experiences for the entire community for over 140 years. We are hiring for Director of Operations to join our teamSummary:The Director of Operations is dedicated to fulfilling the Jewish Community Centers (the Js) mission of enriching lives, building community, promoting inclusivity, and creating meaningful Jewish experiences. The Director proactively collaborates across departments to create and implement strategies to ensure exemplary service to our staff, members, and rental clients through the oversight of our room rental/usage program, Kitchen J and building operations including cleanliness at both J locations. The Director is the principal J staff contact for all facility program needs, cleanliness, facility sales and rentals at both J campuses.Responsibilities:Develop, document, and execute the policies and procedures of our room rental/usage program, cleaning, laundry, porter services, Kitchen J, and 613 Catering. Lead the continual improvement of internal processes, ongoing updating of policies and procedures and evaluation of the effectiveness of programmatic goals against projected outcomes and timelines while responding to current trends and opportunities.Hire, lead, manage, and supervisor team members to set and achieve goals while supporting their development through ongoing feedback, performance reviews, managing payroll software, and providing training. This includes ensuring appropriate scheduling of the team and directing work.In conjunction with the Director of Maintenance and Chef provide input into and manage the annual operating budget including revenue and expenses for rentals, janitorial services, utilities, insurance, buildings and grounds and the kitchen.Oversee the room rentals and usage program.Utilize Salesforce room reservation software to maintain accurate information including creating contracts, reviewing reservations, ensuring accuracy of set up needs, analyzing schedule for conflicts, and receipt of payment, if applicable.Utilize UPace app, as needed/appropriate, to maintain accurate space availability.Ensure the proper set up and breakdown of rooms for all J programming and outside rentals including scheduling, training, and supervising both internal operations staff and temporary staff as needed. Directly assist as needed.Review the Today at the J and room set up details to ensure accuracy and that all necessary information is being communicated across the agency.Ensure the completion of necessary layout drawings and provide them to Buildings and Grounds staff for set ups and break downs.Arrange and ensure building security is available when necessary.Arrange and collaborate with 613 Catering to ensure seamless event management.Keep accurate records of rental activities including the maintenance of a master rental log and the tracking of events from initial contact to completion of event and ensuring payment is received.Identify new opportunities and make sales calls to drive prospective facility rentals.Follow up on all rentals to ensure customer satisfaction.Conduct site inspections and interact with team members to ensure excellent customer service.Provide timely reports to COO.Establish and supervise receiving function to ensure proper receipt of ordered goods prior to vendor payment.Partner with Finance to ensure billing and payments are correct and timely.Monitor pricing relative to competition and assess when changes are necessary.In conjunction with Director, develop and adhere to budget and pricing structure.Ensure the cleanliness of both J facilities through consistent documentation and implementation of training, processes, procedures, and necessary staffing.With support from the Director of Maintenance, ensure training is completed and compliance with all OSHA regulations within the Buildings and Grounds Department are met.Foster a collaborative culture by partnering across departments and within the Building and Grounds and Kitchen J team to identify, prioritize and meet their operational needs and organizational mission.Assist with the day-to-day operations of the Building and Grounds Department and Kitchen J, in relation to staffing, maintenance, operations and cleaning as needed.Serve on strategic committees as designated.Be available and responsive for building wide events and emergencies, including evenings and weekends.Report any issue that you cant address but requires attention.Other duties as assigned by supervisor.Requirements: Qualifications:Minimum of five years of successful event planning, facility sales experience, facility operations and management with a proven track record of success.Bachelors or masters degree preferred.Comfortable executing both high-level strategic and day-to-day administrative tasks.Ability to effectively use business automation and payroll software, Microsoft Office (Word, Excel, Power Point, Outlook), and databases. Salesforce proficiency a plus.Demonstrated strong presentation, planning and organizational skills.Excellent verbal and written communication skills.Ability to handle multiple priorities and projects simultaneously and prioritize appropriately.Excellent leadership and interpersonal skills including ability to be approachable while also holding people accountable and providing honest feedback through courageous conversations.Strong negotiation and organizational skills.Must be attentive to details with outstanding internal and external customer service skills.Ability to effectively collaborate across departments and with members, external customers and vendors.General knowledge of basic cleaning chemicals and their safety is a plus.Flexible schedule to allow for weekend and evening work is required.Commitment to the inclusive mission of the J.Physical Demands:Must pass pre-employment physical.Must be able to walk, twist, bend, push, stop and pull.Requires bending, squatting, crawling, climbing, reaching.Requires the ability to communicate effectively using speech, vision, and hearing with the ability to read and understand written material and instructions.Must be able to speak, read, write, and understand the primary language used in the workplace; good written and verbal communications skills are essential.Must possess basic computational ability.Must be capable of working in a fast- paced environment with multiple interruptions.Requires the use of hands for simple grasping and fine manipulations.Requires the ability to lift, carry, push, or pull objects not to exceed 50 pounds.Must be able to stand and exert well-paced mobility.Requires the ability to work inside and outside in all types of weather.Most work tasks are performed indoors. Temperature is moderate and controlled by building environmental systems; however, laundry staff must be able to work in extreme temperatures found in laundry rooms (+80F), possibly for one hour or more.To learn more about the Jewish Community Center please visit our website: www.jccstl.org.The J is an Equal Opportunity Employer and participates in the Department of Homeland Security's eVerify program.#J-18808-Ljbffr

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