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Housing Specialist

4 months ago

Cincinnati, United States trak group Full time
Housing Specialist
Join us and be part of a team committed to providing safe and well-maintained living spaces for the community. Apply now to make a difference in the lives of others

Why you should work here:
  • Serving the community: Working for a non-profit where you can truly make a difference in the lives of many individuals and families in need.
  • Growth opportunities: Opportunity for professional development and advancement within the organization.
  • Amazing benefits: Once converted to a regular full-time employee, you'll be eligible for fantastic benefits, including up to 15 personal days, 14 paid holidays, up to 15 vacation days, and a 24% contribution into retirement. You'll also have the ability to contribute to Ohio Deferred Compensation and a Flexible Spending Account (FSA) or Health Savings Account (HSA), with the contribution amount dependent on your level within the organization. Additionally, this is a UNION position, which some people find appealing.

Responsibilities include:
  • Complete and maintain accurate and compliant client files in On-base or equivalent software, including verifications, eligibility, denial, etc.
  • Maintain site-based waiting lists for the entire agency, archive wait lists monthly, and ensure eligible clients are available, which includes scheduling appointments.
  • Maintain appropriate and accurate notation within the system regarding client status.
  • Obtain and verify family composition and employment income, including collecting and reviewing birth certificates, marriage licenses, social security cards, check stubs, and other necessary documentation.
  • Obtain criminal backgrounds checks as required.
  • Accurately and timely input data into the system.
  • Compute rents by entering the income amount on the system to allow the system to automatically calculate the rent along with the deductions.
  • Represent company in hearings if the supervisor is out of the office on an as-needed basis.
  • Assist with the annual purge of the waiting list.
  • Assist site staff with hard-to-lease units.
  • Perform additional duties as assigned.

What you need to succeed:
  • Customer service skills: Experience working with a dependent population and managing day-to-day screening operations for applicants for HUD assistance for their living arrangements, including managing waitlists and delivering news about denial or acceptance of housing assistance.
  • Highly organized: Ability to work in a very fast-paced environment, scheduling meetings, and documenting information in the system accurately and compliantly.
  • Ability to quickly learn: Understand and explain rent determinations.
  • Conflict resolution: Ability to deal with conflict in a professional manner.