Manager, Digital Product Management

2 weeks ago

Coral Gables, United States University of Miami Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

***REMOTE***

The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a Manager, Digital Product Management. The Product Manager, ServiceNow position will partner with critical internal members of IT and external members of the business community to maintain and develop ServiceNow. Day to day this position will focus on leading the resolution of ServiceNow operational issues, assisting the ServiceNow Product Owner in developing the backlog and strategic roadmap, and directing support staff responsible for ensuring the work is completed.

  • Partner with stakeholders (internal IT and external business leaders) to maintain and advance ServiceNow.

  • Champion of the product internally and externally, pushing for rapid adoption and resolution of production issues.

  • Actively engages in education & research to stay current with ServiceNow and associated standards like ITIL, Project Management, Quality Assurance, and Compliance.

  • Directs ServiceNow support staff daily to set priority between operational needs and product advancement activities to ensure goals are accomplished.

  • Assist the Product Owner in Defining and Prioritizing the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.

  • Monitor ServiceNow production issues and ensure timely resolution.

  • Work with IT leadership to establish reports and KPIs (key performance indicators) that can be used to track overall IT operations status.

  • Project Management activities including participating and leading scrum meetings, leading minor change efforts, and/or assisting project managers assigned from the PMO.

  • Fill the role of ServiceNow Subject Matter Expert and Quality Assurance Analyst as needed.

  • Follows all security standards when working with sensitive data.

  • Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.

  • Performs other duties as assigned.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

  • Bachelor's degree required; major in relevant information technology or business field preferred

  • ServiceNow certification preferred (Application Specialist, Architect, Developer, or Systems Administrator)

  • Minimum Five (5) years’ experience with ServiceNow required.

  • Five (5) years’ healthcare or higher education experience preferred.

  • Demonstrated knowledge of Agile Methodology concepts like sprint, scrum, backlog, stories, etc.

  • Experience partnering with internal and external stakeholders to customize, configure, and enhance ServiceNow.

  • Outstanding oral and written communication skills

  • Strong attention to detail to ensure accuracy and completeness

  • Organized and detailed oriented

  • Background supporting various aspects of ServiceNow and IT Operations

  • Demonstrated ability to safely work with sensitive data.

  • Excellent interpersonal skills

  • Project management skills including Agile

  • Highly self-motivated

  • Extraordinary prioritization, time management, and multi-tasking skills

  • Works efficiently in dynamic environment with changing priorities

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:Full timeEmployee Type:StaffPay Grade:H17

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