Quality Manager

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

In the role of a Quality Manager you will coordinate quality programs across multiple global Resource Industries facilities. Drives replication of best practices across the division and identifies opportunities for standardization and improvement. Coordinates quality communications and activities with Dealer and Customer entities. Will lead end-to-end BIQ efforts across the division, working closely with our facility, operations and product group partners.

What you will do:
• Analyzes customer requirements, defines specifications for products and services, and develops quality control processes to review and ensure compliance with quality standards.
• Developing, implementing, monitoring, and optimizing quality assurance processes to ensure final products and services are compliant with quality standards and regulatory requirements.
• Gathering and understanding customer requirements, defining product or service specifications, and ensuring that their expectations are met to ensure high customer satisfaction rates.
• Initiates and leads the resolution of high-impact and cross-functional problems. Demonstrates a sense of urgency.
• Recruiting, developing, and leading staff to accomplish personal and organizational goals, adhere to policies/procedures and promote a culture of continuous improvement.
• Manage process to achieve compliance for internal quality audits and coordinate external on-site audits; analyzing all product development and manufacturing procedures to identify deviations from quality standards and recommend and implement corrective actions.

Degree Requirement

Engineering Degree

What Skills You Will Have:

Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Extensive Experience:
• Develops, refines, and communicates tactical plans for own responsibilities.
• Provides the right level of detail as input for strategic plan development.
• Demonstrates the value and necessity of linking tactical plans to overall strategic plan.
• Ensures attention to the detail and dependencies of existing departmental-level plans.
• Plans for allocation of resources in line with unit goals, technical and business objectives.
• Ensures the planning process is integrated with the overall business plan.

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Expert:
• Raises awareness of the impact of quality management on the bottom line.
• Consolidates Division level quality metrics and provides weekly/monthly scorecard updates. Leads Quality related meetings with division leaders to review performance to quality targets and proactively drive initiatives for continuous improvement of Quality performance.
• Directs development of quality guidelines, policies, and procedures.
• Assesses industry and marketplace for quality management best practices and tools.
• Consults quality practices, guidelines, policies, and procedures.
• Monitors organization and industry experience, and identifies improvement opportunities.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Extensive Experience:
• Achieves influence and impact even when holding a position contrary to the majority.
• Discards examples of persuasive arguments lacking substance or impact.
• Leads and presents collaborative assessments that persuasively influence decision makers.
• Advises on techniques to build rapport and commitment to common purpose.
• Determines and leverages the decision-making style of the individual or group being influenced.
• Delivers well-received presentations of cost, benefits, risks, and other considerations.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Expert:
• Gains agreement on the problem-solving process, risk assessment, decision points, and criteria.
• Trains others in the process of eliciting alternatives and assessing their impact.
• Successfully organizes problem solvers and stakeholders for high-impact problems.
• Predicts and explains long-term trends and implications for alternatives.
• Monitors industry for best practices and new techniques in problem-solving.

Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products.
Level Extensive Experience:
• Analyzes the advantages and disadvantages of various Quality Risk Management models.
• Coaches others on how to effectively mitigate risks associated with quality.
• Consults on quality risks metrics, practices, guidelines, policies, and procedures.
• Designs awareness programs and campaigns for mitigating cross-functional quality issues.
• Leads crisis management team to determine the severity of crises and initiates appropriate response actions.
• Supervises the documentation and evaluation of Quality Risk Management processes.

Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Level Extensive Experience:
• Consults on development and implementation of cross-functional standards.
• Participates in the development of organizational policies and practices.
• Develops and uses control and monitoring mechanisms for adherence.
• Collaborates with other functions on establishing and documenting joint standards.
• Participates in defining architectural principles and standards for organization.
• Ensures communications are effectively informing affected areas and employees.

Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.
Level Expert:
• Leads the implementation of structured approaches to investigate a vast range of problem types, determine causes, and find resolutions.
• Mentors others in determining which situations are candidates for root cause analysis.
• Facilitates choosing one of multiple approaches to resolution; helps weigh relative resource expenditures.
• Consults on figuring out the root cause to a complex problem or situation.
• Oversees situations where the removal of the cause entails more resource expenditure than dealing with the symptom.
• Creates and fosters an RCA-friendly culture and environment; helps instill a "non-punitory" policy towards problem identifiers.