Manager Quality

4 weeks ago

East Peoria, United States Caterpillar Full time

**Career Area**:
Manufacturing

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It’s More Than a Job, it’s a Career - YouTube

**Job Summary**:
At Caterpillar’s East Peoria, IL facility, we manufacture and assemble Track Type Tractors. In this role as a Senior Manager Quality, you will report to the Director Manufacturing Operations and will be primarily responsible for analyzing customer requirements, defines specifications for products and services, and develops quality control processes to review and ensure compliance with quality standards. As a member of the Quality Management team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team

**What you will do**:

- Developing quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of manufactured products.
- Recruiting, developing, and leading staff to accomplish personal and organizational goals, adhere to policies/procedures and promote a culture of continuous improvement.
- Communicating adherence to client requirements, product or service specifications, and ensures that their expectations are met to achieve high customer satisfaction rates.
- Managing process to achieve compliance for internal quality audits and coordinate external on-site audits; analyzing all product development and manufacturing procedures to identify deviations from quality standards and recommend and implement corrective actions.
- Driving change based on data; reviewing reports to review with quality assurance, production, management, and engineering personnel to solve quality issues.

**Degree Requirement**:

- Degree or equivalent experience desired

**What Skills you will have**:
**Planning**: Tactical, Strategic:

- Contributes to short-term operational plans.
- Anticipates and adapts to plan changes.
- Monitors progress of work against plan as required to meet objectives.
- Reports variances and makes agreed-upon corrections.
- Under guidance, develops tactical plan for own direct responsibility.

**Quality Management**:

- Interprets results of quantitative and statistical tools and explains results to others.
- Communicates key benefits of a quality management process.
- Conducts and directs quality reviews.
- Develops expertise in quality assurance tools, techniques, and standards.
- Develops quality assurance processes based on Six Sigma, ISO 9000 or Baldrige principles.
- Develops programs for motivating employees to meet or exceed quality goals.

**Decision Making and Critical Thinking**:

- Differentiates assumptions, perspectives, and historical frameworks.
- Evaluates past decisions for insights to improve decision-making process.
- Assesses and validates decision options and points and predicts their potential impact.
- Advises others in analyzing and synthesizing relevant data and assessing alternatives.
- Uses effective decision-making approaches such as consultative, command, or consensus.
- Ensures that assumptions and received wisdom are objectively analyzed in decisions.

**Collaborating**:

- Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals.
- Establishes shared goals to foster collaboration.
- Ensures that everyone can access the same data and provide input into how business is conducted.
- Redesigns physical areas to allow for collaboration and private time.
- Deemphasizes divides; focuses on collaboration across generations, functions, regions, and levels.
- Implements methods for people to come together on the fly to make decisions, solve problems, and develop products/services.

**Influencing**:

- Achieves influence and impact even when holding a position contrary to the majority.
- Discards examples of persuasive arguments lacking substance or impact.
- Leads and presents collaborative assessments that persuasively influence decision makers.
- Advises on techniques to build rapport and commitment to common purpose.
- Determines and leverages the decision-making style of the individual or group being influenced.
- Delivers well-received presentations of cost, benefits, risks, and other considerations.

**Problem Solving**:

- Robust skills with LEAN, CPI, and Quality controls.
- Ensures capture of lessons to be learned from a problem-solving effort.
- Organizes potential problem solvers and leads problem

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