Care Coordinator

Job Title: Care Coordinator (Case Manager)

Reports to: Program Manager

About CLARE|MATRIX: CLARE|MATRIX is a nonprofit organization providing effective and compassionate treatment, recovery, and prevention services for alcoholism and substance abuse to individuals, families, and the community.

Since 1970, CLARE|MATRIX has provided quality substance abuse and mental health treatment to men, women, and children, in southern California.

Through programs run by a compassionate, committed, results-oriented team of counselors, therapists, and administrators; CLARE|MATRIX continues to build its reputation as a leader in Evidence- Based Treatment practices and continues to break new ground in the areas of positive outcomes, outreach, research and community involvement.

Headquartered in Santa Monica, CA, CLARE|MATRIX maintains 18 facilities in the Southern California region; providing services to participants in a manner consistent with its Core Values: Compassion, Teamwork, Integrity, Empowerment, Adaptability and Equality.

Primary Objectives:

The Care Coordinator is responsible for using a collaborative and coordinated approach to linking participants with appropriate health and social services to address their specific needs and treatment goals. This role requires that the Care Coordinator is knowledgeable of relevant community resources and effective at communicating with other professionals, providers, and participants to successfully link participants to services. The role of the Care Coordinator is to offers support services to participants to increase self-efficacy, self-advocacy, basic life skills, coping strategies, self-management of biopsychosocial needs, benefits and resources, and reintegration into the community.

Responsibilities:

• In collaboration with the multi-disciplinary treatment team, the Care Coordinator will assess participants to address any problems, needs, or barriers identified in the areas of: Housing, Employment, Education/Training, Financial, Legal, Sobriety/Social Support, SUD Treatment, Family/Social, and Medical/Psychiatric.
• Assists the primary counselor with discharge-planning efforts, commencing at the time of admission on all assigned participants, including housing, employment, medical/psychiatric, financial, aftercare, etc.
• Provides participants with high-quality referrals and linkages for patients to necessary resources and services as identified in the Treatment Plan/Problem List, playing an active role in reducing access barriers and ensuring participants have ‘actual’ access to needed services.
• Acts as a bridge between health and human service providers to ensure that information is appropriately exchanged, and participants are successfully linked to needed resources/services.
• Coordinates care with other community agencies by assisting participants with eligibility, documentation, and applications, etc. needed to access services/resources.
• Assists participants with transitions within the SUD system of care, referring to higher or lower level of care as appropriate.
• Follows up with participants to ensure all scheduled appointments and linkages are completed.
• Collaborates and communicates fully with other team members regarding participant behavior and provides weekly updates of participant’s progress.
• Routinely identifies new and existing community resources that participants may benefit from.
• Conducts outreach to the community to develop relationships with other providers and organizations that can benefit program participants in supporting their recovery.
• Effectively and professionally communicate with participants, staff, and other service providers through telephone, emails, letters, and progress notes and or reports to the County, State, and other service providers on behalf of the participant.
• Provides individual counseling, group facilitation, and crisis intervention as part of a multi-disciplinary team, as needed.
• Provides regular, comprehensive progress note charting in participant’s electronic health record, which documents contacts, progress towards identified goals, program participation, referrals, discharge planning, and other care coordination activities.
• Maintains accurate and timely documentation of care coordination or other services provided.
• Develops and submits accurate reports regarding services delivered, clients served, outcome of referrals, retention rates, and other information as needed.
• Exhibits full knowledge and support of the philosophy and objectives of CLARE|MATRIX.
• Professionally conducts self in areas of dress, language, attitude, and behavior.
• Fully understands and maintains policies regarding professional ethics.
• Attends in-service training and relevant educational workshops.
• Attends all required staff meetings.
• Additional tasks, projects, and responsibilities as assigned by the supervisor or designee

Qualifications

• Passion and desire to work with individuals with a substance use disorders using a compassionate and person-centered approach.
• One year of experience in social services or related field preferred.
• Strong oral and written communication skills.
• Professional manner and appearance.
• Ability to work independently and within a team.
• Ability to take direction.
• Ability to work effectively with diverse group of clients, staff, and community members.
• Organized, detail-oriented, and a creative problem-solver.
• Proficient in computer skills and use of Microsoft products such as Outlook, Word, and Excel.
• Must have a valid CA driver’s license.
• Registration or Certification with a state approved AOD certifying body. Must be registered or certified upon hire.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

All employees whose functions require or necessitate contact with client or food preparation shall complete a health screening report or a health questionnaire. Health screening report or health questionnaire will be provided upon hire. For all residential employees a health screening report, must be completed and signed off by a medical practitioner for clearance. All outpatient employees will complete at minimum a self-report screening questionnaire.

TB test are to be conducted under licensed medical supervision not more than 60 calendar days prior to or 7 calendar days after employment and renewed annually from the date of the last tuberculosis test. Staff with a known record of tuberculosis or record of positive testing shall not be required to obtain a tuberculosis skin test. Unless there is documentation that the staff completed at least 6 months of preventive therapy, the staff shall be required to obtain, within 45 calendar days of employment, a chest x-ray result and a physician’s statement that the incumbent does not have communicable tuberculosis and has been under regular care and monitoring for tuberculosis. A chest x-ray within the prior 6 months is acceptable. The physician’s statement shall be renewed annually.

This job will be primarily located at the CLARE|MATRIX’s offices in Santa Monica, CA. While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.