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Job Description
Details:

Who we are:

Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

Provide Windows,software, and hardwaresupport, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users following best business practices

Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment

Troubleshoot VPN and VDI connectivity

Follow appropriate KB articles

Manage workload via ticketing software

Prioritize and complete work in a group and independently with minimal supervision 

Communicate technical information to non-technical audiences 

Smart Hands remote support for offsite resolver groups

Inventory management of IT assets including asset auditing

Other duties as assigned

What do you need to succeed?

Excellent troubleshooting capability

Ability to maintain composure while handling challenging, dynamic, rapid-response support

Experience with Microsoft Office/ Office 365 suite

Job Requirements Details:

Requirements

+1 years onsite or helpdesk support or equivalent experience

Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds

Maintain neat and professional work area and appearance in compliance with site policies

Demonstrate a high level of professionalism and strong personal interaction skills

High School Diploma or equivalent

Maintain valid driver's license