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Insurance Customer Service Representative
2 months ago
At Alvin Bates Jr. Agency, we have a rich history with Allstate, spanning over 30 years, and a legacy that includes Alvin's father, who served as an Allstate agent for over 50 years. We are a relationship-driven agency, proudly serving clients who have been with us for decades, some over 40 years. Our team is tight-knit, with current employees having been with us for over 20 years. We focus on building and maintaining strong relationships with our clients, emphasizing integrity, honesty, and family values.
We are seeking an Insurance Customer Service Representative who will also handle sales tasks. This role involves providing exceptional customer service, addressing client needs, and assisting with sales opportunities. The ideal candidate will be personable, trainable, and eager to contribute to our long-standing client relationships.
Base Salary: $17/hour
Commission: 4% - up to 10%
If you are ready to join a reputable, family-oriented agency and contribute to our legacy of exceptional customer service and strong client relationships, we want to hear from you Apply today to become a part of the Alvin Bates Jr. Agency team.
We are looking for part-time OR full-time.
Benefits
Annual Base Salary + Commision
Paid Time Off (PTO)
Health Insurance
Evenings Off
Weekends Off
401k Plan
Continuing Education Opportunities
Ongoing Training Seminars
Professional Work Environment
Equipment Provided
Split Health Benefits for Employees
Roleplay Sales Training
Monday - Friday (9am - 5:30pm) Work Schedule
Competitive Pay
Responsibilities
- Conduct timely follow-ups to address client inquiries and concerns.
- Identify opportunities to upsell additional products to existing clients.
- Facilitate policy changes and updates based on client requests.
- Answering incoming phone calls and scheduling appointments.
- Address client objections and concerns to overcome barriers to close sales.
- Assist clients in evaluating renewal options and making informed decisions.
Requirement
License: Candidate must be willing to obtain Property and Casualty License prior to start date.
Preferred candidate would have previous sales or service experience. Must be willing to learn the insurance industry.
Comfortable navigating and using basic computer programs.
Trainable, coachable, and a people person.
Clear and effective communication skills, both written and verbal.
Ability to work independently and as part of a team
