Customer Service Representative
5 days ago
Maplecrest Ford Lincoln is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our staff, you will be responsible for handling all incoming and outgoing phone calls, as well as confirming service appointments and follow-ups.
We are looking for an individual with excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. If you are self-motivated, goal-oriented, and able to work independently, we encourage you to apply.
Responsibilities:
- Manage all incoming and outgoing phone and internet service leads.
- Set, confirm, and follow up on customer service appointments.
- Collaborate with service advisors to schedule service appointments.
- Maintain a general understanding of the repair process and explain it to customers.
- Maintain an ongoing customer database to capture repeat business.
- Respond to inquiries in a professional and well-spoken manner.
Qualifications:
- Previous call center experience preferred.
- Excellent follow-through skills.
- Strong computer and phone skills.
- Self-motivated, goal-oriented, and ability to work in a fast-paced environment.
- Ability to work independently.
- Bilingual a plus.
What We Offer:
- Competitive salary: $40,000 - $60,000 per year.
- Medical, dental, and vision benefits.
- Growth opportunities.
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