Transportation Manager

4 months ago

Joliet, United States Werner Enterprises Full time

The Transportation Manager is responsible for day to day transportation operations. This includes driver management, load planning, and customer service functions needed to ensure customer satisfaction. The operational functions include revenue generation, safety, recruiting, equipment maintenance monitoring, and driver payroll. This must be accomplished in conjunction with meeting the key performance indicators established by the Dedicated Logistics Manager, Operations Manager and our customer.

Responsibilities:

  • Driver Support: Build and maintain driver relationships through understanding and meeting driver needs. These needs include, but are not limited to home time, payroll, utility, equipment breakdowns, logging violations, equipment issues, etc.
  • Assigning drivers to loads by optimizing load information such as origination, destination, type of freight, number of miles, stops, directions, etc. with driver needs and availability. This is done using the AS400 computer system, Qualcomm satellite, face-to-face communication, and phone.
  • Monitor drivers load assignments to achieve customer service expectations.
  • Maximize asset utility while focusing on idle reduction and mpg improvement strategies.
  • Manage driver utilization to meet and exceed account goals to provide customer value.
  • Monitor driver’s safety needs, pre-trip inspections and CSA scores to ensure safe, legal and on-time delivery of freight.
  • Ensure home time is met for all drivers in accordance with account policies.
  • Customer Support: Coordinate maintenance needs of driver’s equipment to ensure schedule services, recalls and breakdowns are completed in a timely manner.
  • Establish and maintain positive and professional working relationships with drivers, internal associates and customers.
  • Understand and adhere to our customer’s dynamics, service expectations, goals, and initiatives as they relate to improving value for the Customer and Werner.
  • Additional customer support may include, but is not limited to, handing load paperwork, monitoring yard drivers, completing yard checks/trailer pool management, etc.
  • Additional Support: Complete required account reporting for internal and external customers.
  • Interface with various departments such as billing, vans, customer service, risk, safety, payroll, fuel, maintenance and external vendors.
  • Ensures compliance with all policies and procedures while making safety conscious decisions and promoting a safety culture.
  • Continually focus on driver retention.
  • Work closely with Dedicated Logistics Manager and/or Operations Supervisor to fill and maintain a full board of drivers.
  • Daily reporting of driver Days in Service (DIS). Accuracy and attention to detail is critical due to impact of account billing.
  • Perform related duties such as backing up the Dedicated Logistics Manager, auditing or compiling reports or other assigned tasks by account leadership.
  • Perform other related duties as assigned by the Dedicated Logistics Manager.

Qualifications:

  • A Bachelor’s degree (Business Admin, Marketing or Transportation/Logistics) and/or two to three years of fleet management or transportation experience in the truckload industry preferred.
  • Six months to one year of supervisory experience preferred.
  • Strong organizational skills, proven management ability, and skill in operating a computer terminal and satellite communications system required.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

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