Bilingual Customer Service Specialist
3 weeks ago
*****Mostly a remote role Required to live in Atlanta because training is onsite and there is 1 office team day a month****
Must Haves:
- 3+ years of experience working in a customer service or call center role
- Experience doing collections or payment customer service.
- Helping customers making payments over the phone, helping them log into their payment portal, answering payment questions.
- Experience managing high volume inbound/ outbound calls and emails
- Experience working in a remote environment
- High School Degree or higher
- Not job-hoppy
Summary: This employee will be a part of the Customer Service payment assistance team. Customers will call and email in with questions about their payments, payoff amounts, payment portal/ account, etc. This role will also consist of taking customer payments and updating customer accounts.
Day to Day:
- Handling 40-60 inbound customer phone calls per day.
- Answering email customer questions in the que.
- Taking customer payments and updating the internal customer portal.
- Answering customer questions involving their payment amount, customer portal assistance, payoff amounts, etc.
- Review and educate customers on contract details.
- Provide customer complaint resolution
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