Bilingual Customer Service Specialist

3 weeks ago


Atlanta, United States Insight Global Full time
Job DescriptionJob Description

*****Mostly a remote role Required to live in Atlanta because training is onsite and there is 1 office team day a month****

 

Must Haves:

  • 3+ years of experience working in a customer service or call center role
  • Experience doing collections or payment customer service.
  • Helping customers making payments over the phone, helping them log into their payment portal, answering payment questions.
  • Experience managing high volume inbound/ outbound calls and emails
  • Experience working in a remote environment
  • High School Degree or higher
  • Not job-hoppy

 

 

 

Summary: This employee will be a part of the Customer Service payment assistance team. Customers will call and email in with questions about their payments, payoff amounts, payment portal/ account, etc. This role will also consist of taking customer payments and updating customer accounts.

 

Day to Day:

  • Handling 40-60 inbound customer phone calls per day.
  • Answering email customer questions in the que.
  • Taking customer payments and updating the internal customer portal.
  • Answering customer questions involving their payment amount, customer portal assistance, payoff amounts, etc.
  • Review and educate customers on contract details.
  • Provide customer complaint resolution


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