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Senior Operations Processor

2 months ago

Charlotte, United States WELLS FARGO BANK Full time
About this role:

Wells Fargo is seeking a Senior Operations Processor as part of the Currency Transaction Regulatory Reporting Group (CTRRG) Operations. CTRRG is responsible for timely and accurate filing of Currency Transaction Reports (CTRs) with the Financial Crimes Enforcement Network (FinCEN) in accordance with Bank Secrecy Act (BSA) requirements.

In this role, you will:
  • Support Currency Transaction Regulatory Reporting Group (CTRRG) Operations in reviewing currency transactions received systemically and manually from downstream partners
  • Verify CTRs are correct prior to sending to the Financial Crimes Enforcement Network (FinCEN)
  • Review and research CTR Exemption documentation as required by Financial Crimes Enforcement Network(FinCEN) to ensure accuracy and completeness as defined by Currency
  • Research and analyze using systems including Hogan, Relational History, Electronic Journal, and Operations Image Browser to identify reportable currency transactions in accordance with regulations
  • Adhere to Bank Secrecy Act requirements, which includes filing unusual activity reports
  • Escalate and resolve issues in a timely manner to ensure compliance with FinCEN regulatory requirements such as filing CTRs within required service level agreement
  • Perform complex research while maintaining production and quality expectations
  • Effectively communicate with internal partners to meet CTRRG goals
  • Assist with new business initiatives as needed
Required Qualifications:
  • 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Retail Banking experience
  • Knowledge and understanding of internal Hogan system.
  • Knowledge and understanding of Anti Money Laundering and Bank Secrecy Act
  • Knowledge and understanding of the Operations Image Browser
  • Knowledge and understanding of Archive Index Creation and Inquiry Software
  • Knowledge and understanding of Relational History East and Electronic Journal systems
  • Knowledge and understanding of the Teller View System
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Experience serving as a subject matter expert on operational issues related to process or function
  • Experienced in delivering results in a fast-paced, deadline driven environment
  • Ability to navigate multiple computer system windows, applications, and search tools to find information
  • Strong verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
Job Expectations:
  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
  • Use technical expertise in the designated area and resolve escalated issues
  • Provide feedback and present ideas for improving or implementing processes and customer support
  • Perform complex operational and customer support initiatives within Operations functional area
  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
  • Apply technical knowledge and expertise to perform work and action requests
  • Provide subject matter expertise and interpretation of procedures to staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
  • This position is not eligible for Visa Sponsorship
  • This position offers a hybrid work schedule
Hours and Location:
  • Location: 8505 IBM Dr. CHARLOTTE, NC 28262
  • Schedule: Monday-Friday Flexible start time between 6:00a.m.-5:00p.m. PST
  • Flexibility to work remotely two days per week and in the office three days per week
  • Candidate must reside within a commutable distance to the address listed in the posting
Pay:
  • Starting at $23 per hour based on experience
Posting End Date:
29 Jul 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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