Sr Manager, Digital Product Management

4 weeks ago

Austin, United States Charles Schwab Full time
Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Sr. Team Manager, Self Directed Experiences will own the client experience strategy, production support, and business and technical delivery across our Profile and Support product areas.  Collectively these capabilities are some of the most frequently used experiences by our Retail Clients across the web and mobile application.  These platforms ensure clients can effectively manage their profile and preferences and contact Schwab when they have a question. 

The role is a key leader of digital client experience, providing both product and people leadership to a high visibility area. 

What you’ll do

Championing product and client needs:

  • You will lead and inspire a team of product managers
  • You will be responsible for strategic vision and technical execution of our capabilities and client experiences
  • You will translate product vision into specific deliverables, and ensure rigor in execution and attention to detail by effectively managing the product backlog
  • You will be at the forefront of evolving the way we work across teams and the company by practicing design thinking, outcome-orientation, and product experimentation

Proactive problem-solving:

  • You will frame challenges as problems that are solved through critical thinking, trade-offs, and collaboration
  • You will focus on business impact and come up with actionable recommendations informed by high quality data analysis and metrics
  • You will build key relationships and influence other teams to deliver exceptional client experiences and deliver shared outcomes

Leading a team:

  • You will motivate the team to leverage individual strengths in order to move past difficult situations and help them achieve their career goals
  • You will drive modern digital product management principles, and serve as a leader across technology and product teams
  • You will help foster an environment of trust, and communicate effectively within the team and across stakeholders
What you have

Requirements:

  • Bachelor's degree
  • A minimum of 8 years in increasingly responsible digital product leadership
  • Documented motivational people leadership - High EQ and ability to lead people through challenging projects and initiatives
  • Expert Communicator – Superior communication skills, able to communicate complex messages and trade-offs and tell a compelling story
  • Proven track record at large financial services companies

Preferred Requirements:

  • Outstanding organizational skills - Ability to track multiple products in parallel
  • Effective relationship builder and influencer - ability to partner cross-functionally and work effectively with complex interpersonal situations
  • Good understanding and/or experience with financial services regulations

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

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