Sr. Product Manager, Digital Customer Experience Platform
3 weeks ago
**Sr. Product Manager, Digital Customer Experience Platform (remote)**
* 1501 S MoPac Expy, Austin, TX 78746, USA
* Employees can work remotely
* Full-time
* Department: Product Management
* Role Type: Hub
* Employee Status: Regular
* Schedule: Full Time
* Shift: Day Shift
* Flexible Time Off: 20 Days
**Company Description**
Experian is the worlds leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years weve been named in the **100 Worlds Most Innovative Companies by Forbes Magazine**.
**Job Description**
Experian Partner Solutions is a leading provider of credit education, credit data, and identity management solutions for businesses and their consumers. In 2016, Experian acquired Austin-based CSID, founded in 2006 by a few serial entrepreneurs passionate about helping consumers protect something they treasure most their identity. The company evolved into a fast-growing cybersecurity startup helping businesses, both large and small, and 30+ million consumers (including families) with identity/fraud protection and data breach recovery (think Fortune 500 retailer gets hacked and credit card numbers get stolen).
**YOUR OPPORTUNITY**
Businesses worldwide rely on the Experian Partner Solutions Digital Customer Experience Platform to deliver cutting-edge credit and identity experiences to their consumers. The EPS Product Platform team has a unique opportunity for a highly-collaborative, growth-minded Sr. Product Manager to define and own the product roadmap for a new, modern Digital Customer Experience Platform. This transformative product role will work closely with product architects, engineers, and customer success leadership to craft a scalable, market-leading platform solution that solves the needs of our partner's customers across responsive web and native mobile. As a highly-visible product manager on the platform team, you'll be responsible for the entire customer journey from onboarding and renewals to retention, engagement, and benefit delivery.
**WHERE YOUR EXPERTISE IS NEEDED**
* Use your learnings with SaaS platforms and DXP's to craft a highly-scalable, modern Digital Customer Experience Platform that allows EPS to meet and exceed near-term and future enterprise growth targets
* Define product strategy, roadmap, and backlog for your new platform and drive meaningful impact for our partners and our business by delivering on them successfully and quickly across the customer journey
* Collaborate closely with business stakeholders and across teams and functions to identify strategic priorities based on delivering superior customer value and creating business impact
* Design product experience solutions that have iterative phases focusing on regular delivery of incremental value
* Work closely with engineering, product, and design teams to drive decisions that match platform product goals
* Enable partner ecosystems through engagements with client services, sales, and marketing
* Define key performance indicators, understand their impact on business performance, and monitor success over time
* Present our vision and roadmap to customers, partners, internal leadership, and other industry leaders
* Articulate a clear strategy that will capture partner attention and build consensus around your vision
* Involve and engage commercial stakeholders across all phases of product development, share updates, foster alignment, and secure buy-in for decisions
**Qualifications**
**What you'll need to be successful**
* 4+ years experience managing a digital experience product/program lifecycle that supports all aspects of a customer journey
* Past achievements quickly delivering value in a product stack using a robust landscape of modern SaaS products.
* Understand the end-to-end customer experience across
* Demonstrable system thinking and ability to extrapolate and extend shared patterns and behaviors across an enterprise platform.
* Reduce uncertainty and distill complex problems into precise, simple, and delightful solutions that drive a shared understanding across product technology teams
* Know how to drive the use of qualitative and quantitative data to back up your product decisions and suggest new research.
* Have excellent verbal and written communication skills across all levels of an organization.
**WHO YOU'LL BE WORKING WITH**
* A small, impactful product platform team that's championing and leading a large-scale business transformation
**REQUIRED QUALIFICATIONS**
* A 4-year degree in computer science or related field or equivalent experience
* Being eligible to work in the United States
**Additional Information**
All your information will be kept confidential according to EEO guidelines.
*Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is and it ensures that we live what we believe.*
***Experian U.S. employees are required to be fully vaccinated for COVID-19.***
Experian Careers - Creating a better tomorrow together
**Job Location**
Sr. Product Manager, Digital Customer Experience Platform (remote)
* 1501 S MoPac Expy, Austin, TX 78746, USA
* Full-time
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