Manager of Education and Data Reporting

4 weeks ago

New York, United States BD Full time

Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities

Direct a team of technical trainers who conduct onsite and remote training to field service personnel

Partner with Education Services to align on best practices for training curriculum and training approach

Supervise training program efficiency, identify opportunities, and implement continuous improvements

Ensure consistent training procedures and practices across all areas of the Field Service Organization

Lead programs to assist employees with transitions due to technology and process changes

Develop procedures and supervising tools to help enable Field Service Managers to ensure on time and accurate submission of Field Service Records

Develop Field Service Record metrics and reporting dashboards and report out results to LT

Develop tools and procedures to keep a detailed check on service record accuracy

Vendor Management

Partner with Staffing Vendors to establish KPIs and SOWs

Implement metrics and processes to track vendor expense and identify CI projects

Develop processes for vendor time card and T&E expense management as well as invoice reconciliation and approvals

Minimum Requirement:

Bachelors Degree; or equivalent combination of education and 5 plus years of proven experience.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.

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